Revenue Operations Supervisor II

State of Nebraska•Lincoln, NE

2d•Onsite

About The Position

Under administrative direction, manages an assigned section in the Operations Section. Performs administrative supervision over a number of assigned staff engaged in tax processing. This section is responsible for Business Tax error correction of all original and amended business tax returns received by the Department. This section is also responsible for licensing and updating all tax programs administered by Department of Revenue except Charitable Gaming and Lottery.

Requirements

Bachelor's Degree in: accounting, finance, management, business or public administration and one year of supervisory work experience.
Work experience in accounting, finance, management, business or public administration may be substituted for the education requirement on a year for year basis and one year of supervisory work experience.
Respond in person, by telephone, email and correspondence to upper level management and taxpayers.
Operate a computer terminal utilizing numerous screens and commands.
Develop policy/evaluation methods and techniques.
Instruct tax processing staff on policies and procedures.
Make decisions pertinent to the development, implementation, application and interpretation of policies, procedures, and standards.

Nice To Haves

One year experience in working with the Business Tax and/or Licensing systems.
Knowledge of: agency policies, procedures and programs related to the scope of tax processing; the purpose and functions of various tax programs within the Department of Revenue; the techniques of accounting, computers and information retrieval devices; the principles and practices of supervision; organizational policies, procedures and programs related to the processing of documents, forms, and records; current document processing equipment and software.
Skills in: coaching employees regarding performance and behavior; prioritizing and assigning work to others.

Responsibilities

Plans, assigns and directs the work activities of assigned supervisory and operations staff to attain work goals and to ensure consistent application of administrative and program policies, procedures and standards.
Reviews files and reports prepared by assigned operations supervisor and staff to determine the appropriateness of decisions and actions taken by workers, and meet administrative policies of the agency.
Confers with Revenue Managers to develop policies, procedures, and standards.
Confers with other supervisors to identify the type and impact of issues, and to formulate possible solutions to work issues.
Develops and implements short and long range plans for processing programs and other internal procedure guidelines to ensure correct administration, completion, and processing of tax returns and applications within the section.
Completes special projects as assigned by the Revenue Manager.
Develops and evaluates work performance standards and their application.
Makes decisions regarding daily work schedules and establishes section priorities.
Compares work performance of assigned supervisor and staff with established standards to determine the quality and quantity of the employee's work.
Identifies employee training needs and career advancement potential.