Revenue Operations Process Expert

Fieldwire•San Francisco, CA

1d•Hybrid

About The Position

We are looking for a Revenue Operations Process Expert to shape how our go-to-market engine operates. This role will own the design, governance, and ongoing evolution of Fieldwire’s GTM processes within Salesforce (SFDC). The focus is on defining how work flows across Marketing, SDR, Sales, and Customer Success to ensure a cohesive system, acting as a bridge between business and technical teams. The role translates GTM strategy into clear, scalable process logic and requirements, focusing on process architecture rather than systems administration. Success is measured by clarity, scalability, adoption, and performance.

Requirements

5+ years in Revenue Operations, GTM Operations, or Sales/Marketing Operations
High learning agility and analytical thinking
Proven ownership of lead management, routing, or demand processes in complex GTM environments
Experience working across Sales, Marketing, SDR, and Systems teams
Exposure to different revenue intelligence tools, such as Marketo, Groove, Dialpad and Gong
Proven experience operating in a scaled B2B organization (SaaS or complex GTM preferred)
Process-first thinker — designs for clarity, scalability, and real-world usability
Exceptional written communicator — translates complexity into clear logic and specs
Systems translator — bridges business needs and technical implementation seamlessly
Structured problem solver — brings order to ambiguity and incomplete inputs
Influencer without authority — earns trust across senior GTM and technical stakeholders
Detail-oriented but outcome-driven — balances precision with business impact

Responsibilities

Design End to End GTM processes
Build and evolve workflows across Marketing, SDR, Sales, and Customer Success
Ensure inbound, outbound, and account-based motions work together as a unified system
Define lifecycle stages, ownership models, and clean handoffs across teams
Translate Strategy into Execution
Translate GTM strategy into: Process flows, Decision logic, Business requirements, Acceptance criteria
Partner closely with CRM and Systems teams, acting as the primary interface with GTM stakeholders
Ensure implementations reflect business intent (not just technical feasibility)
Own Process Governance & Data Clarity
Define and enforce: Source-of-truth definitions, Data ownership models, Process standards across systems
Create clear, human-readable documentation so teams understand how things work
Define routing, prioritization, and signals
Design lead, account, and opportunity routing strategies
Build prioritization frameworks based on segmentation and signals
Eliminate gaps, duplication, and conflicting engagement paths
Drive Performance & Continuous Improvement
Define SLAs, KPIs, thresholds, and success criteria across GTM motions
Design and deliver high quality process training to drive GTM team members to optimize day to day activities
Monitor process health (e.g., coverage, routing accuracy, adoption)
Continuously iterate as GTM strategy, segments, and tooling evolve