Revenue Operations Mgr

Kenco•Chattanooga, TN

21h•Onsite

About The Position

The Revenue Operations Manager’s (ROM) primary objective is to help the organization drive profitable growth through creating and managing scalable processes that ensure best practices in full-cycle Marketing and Sales Operations from Lead Management through to closed opportunities. The role includes data entry, data analysis, basic CRM system maintenance, report & dashboards creation, as well as providing marketing automation, Lead Generation & Sales Ops support. The ROM will work cross departmentally and will engage senior management on a regular basis to support Sales Operations such as pipeline analysis, reporting and optimization.

Requirements

Bachelor’s degree in Business, Marketing, or related field or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested
6 - 8 years of experience functioning as an administrator of a system within Sales and Marketing required; specific Salesforce experience preferred
Proficient with Marketing Automation Software, ideally HubSpot
Ability to translate business needs into appropriate requirements and support those processes to the satisfaction of the end user
Ability to create and document workflows, custom views, formula fields and other content of intermediate complexity
Strong analytical skills, able to draw insights and intelligence from marketing data
Strong verbal and written communication skills required
Must be proficient at analyzing data, building reporting, and making strategic recommendations based on data and trends
Proficient skills in the Microsoft Office Suite required
Ability to work with data integration (Experience with Pardot, LinkedIn Navigator, ZoomInfo, and/or Dun and Bradstreet (D&B) is preferred)
Strong attention to detail and self-motivated

Nice To Haves

Salesforce.com Admin (ADM201 and ADM211) certified preferred

Responsibilities

Serve as a Subject Matter Expert (SME) and main point of contact for all Commercial requests and issues related to Salesforce HubSpot and every other integrated component of Kenco’s Technology Stack.
Work with Demand and Lead Generation to orchestrate digital marketing acquisition and nurture programs
Create and maintain user access profiles and privileges, to include but not limited to, unlocking user accounts, resetting passwords, Single Sign-On (SSO), two-factor authentication, whitelisting IP addresses, transferring record ownership, deactivating access as personnel changes occur, and addressing certificate problems
Establish and maintain best-in-class reporting (including ad hoc reports) and dashboards capturing key metrics, to show Marketing and Sales activities, effectiveness, and business impact
Analyze Marketing and Sales data to develop insights and make recommendations on areas for optimization to drive business growth
Provide training and documentation to ensure accurate data entry into Salesforce and other integrated systems
Prepare data files and upload data into Salesforce using the data loader and other 3rd party tools.
Commercial Department's point person to deploy new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
Develop and maintain training materials and train users on how to create or modify existing reports so meaningful metrics can be accessed accurately and in a timely manner
Troubleshoot email campaigns, workflows, approval cycles, or autoresponders that generate excessive bounced mails
Monitor and maintain data quality within the Marketing and Sales databases, as well as list maintenance and new data acquisitions
Evaluate new technologies and add-on applications to improve and optimize Marketing and Sales team performance
Standardize, streamline and automate employee collaboration processes
Train Marketing and Sales groups on CRM and MarTech software platform functions and processes
Oversee implementation and deployment of Salesforce modules (Example: Salesforce Agentforce)
Direct Kenco’s (3rd Party) Salesforce Managed Services Provider, for ad-hoc and other CRM development work
Other applicable duties as assigned

Benefits

Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days