Manager, Revenue Operations Manager

SPS Health LLC•Mendota Heights, MN

3d•$60,000 - $70,000•Hybrid

About The Position

We are seeking an experienced and detail-oriented Revenue Operations Manager to oversee revenue operations for the Statim Logistics business line, with specific focus on billing accuracy, transportation management system (TMS) data integrity, pricing and pay configuration, client and driver account setup, settlements, collections, and related reporting. This role is responsible for ensuring logistics billing workflows, route structures, pricing rules, pay inputs, client platform configurations, and revenue cycle processes are accurate, timely, auditable, and aligned with contractual expectations. The Revenue Operations Manager will partner closely with Operations, Finance, Dispatch, Implementation, Compliance, and IT to resolve discrepancies, improve cash flow, strengthen margin visibility, and support scalable process improvements across logistics operations.

Requirements

Bachelor’s degree in healthcare administration, business administration, finance, accounting, or a related field preferred; equivalent experience may be considered.
5+ years of progressive experience in healthcare revenue cycle, medical billing, claims, collections, payer reimbursement, or related operations.
Prior leadership or supervisory experience within a billing, accounts receivable, revenue cycle, or healthcare finance function preferred.
Strong understanding of logistics revenue operations, including billing, collections, settlements, route and pricing configuration, driver pay inputs, account reconciliation, and related workflow controls.
Experience working with transportation management systems (TMS), client or payer portals, billing systems, electronic workflow tools, and reporting platforms; logistics operations experience strongly preferred.
Demonstrated ability to analyze data, interpret revenue cycle metrics, identify trends, and implement process improvements.
High attention to detail and commitment to accuracy, compliance, confidentiality, and timely follow-through.
Strong organizational, problem-solving, communication, and stakeholder management skills.
Proficiency with Microsoft Excel and comfort using data-driven tools to monitor performance and support decision-making.
Ability to work under the stress of meeting many requests and deadlines that sometimes conflict.
Ability to communicate clearly and professionally with internal teams, payers, clients, and other stakeholders.
Ability to organize, prepare, analyze, and interpret revenue cycle data to identify and solve problems.
Ability to lead process improvement efforts and support change management across revenue cycle workflows.
Considerable knowledge of healthcare billing processes, payer requirements, reimbursement practices, and revenue cycle performance standards.
Ability to excel in a fast paced, dynamic environment.

Nice To Haves

Bachelor’s degree in healthcare administration, business administration, finance, accounting, or a related field preferred
Prior leadership or supervisory experience within a billing, accounts receivable, revenue cycle, or healthcare finance function preferred
logistics operations experience strongly preferred

Responsibilities

Oversee day-to-day logistics revenue operations, including client billing, invoice review, payment posting coordination, collections follow-up, settlements, and account reconciliation.
Ensure billing and revenue workflows accurately reflect Statim Logistics service levels, route structures, pricing rules, driver pay inputs, client requirements, and applicable contractual terms.
Partner with Finance, Operations, Dispatch, Implementation, and Client Services to resolve billing discrepancies, improve revenue accuracy, and support timely cash collections.
Oversee and support TMS and client-facing platform configurations that impact billing, pricing, settlements, route setup, recurring orders, account provisioning, and operational reporting.
Help establish and maintain controls around client and driver account creation, service level definitions, submission naming conventions, automation scripts, and workflow changes.
Serve as a business owner or key stakeholder for logistics system enhancements, integrations, automation initiatives, and process changes that affect revenue operations.
Track and report key logistics revenue metrics, including billing turnaround times, invoice accuracy, accounts receivable, collection performance, settlement accuracy, pricing/pay discrepancies, and route margin performance.
Analyze TMS, billing, settlement, and operational data to identify trends, revenue leakage, margin issues, recurring errors, and opportunities to improve accuracy and efficiency.
Support structured pricing and driver pay update procedures, including approval checkpoints, audit documentation, and validation against client agreements and internal margin expectations.
Maintain procedures and controls that support accurate logistics billing, TMS data integrity, route and pricing documentation, contractor pay accuracy, compliance workflows, and audit readiness.
Identify and implement process improvements to reduce manual work, prevent recurring billing or settlement errors, and standardize revenue operations workflows across the logistics business line.
Support automation initiatives, reporting dashboards, and workflow changes that improve visibility into billing accuracy, pay/charge data, collections, route profitability, and operational performance.
Collaborate with Finance, Operations, Dispatch, Client Services, Implementation, IT, Compliance, and other departments to improve logistics revenue outcomes and resolve escalated billing, settlement, pricing, or system issues.
Serve as a subject matter resource for logistics revenue operations, TMS workflows, client portal processes, pricing/pay configuration, billing requirements, and related reporting questions.
Support new client and business line implementations by ensuring route structures, pricing models, client account setup, submission details, billing workflows, reporting needs, and reimbursement processes are defined and operationalized.