Revenue Operations Manager - Equipment Repair

Metropolitan Council•Minneapolis, MN

4d•Onsite

About The Position

The Manager of Revenue Operations – Equipment Repair will oversee two Electronic Revenue Equipment Repair work groups responsible for maintaining and repairing all fare collection related equipment and systems. These devices include ticket vending machines, electronic fareboxes and smart card readers on the bus and at rail platforms and all related fare collection systems including fare collection systems used by other Regional Transit Providers. This position must ensure continuous accurate and secure operations of the revenue collection equipment through developing and maintaining a well-trained staff utilizing standardized and efficient procedures and processes. Additionally, this position will manage the Stadium Events Staff (SETS) program. This position will establish an 8-month eligibility list for current and future openings.

Requirements

Any of the following combinations of progressive experience in business, accounting, financial analysis, operations management and/or electronics or mechanical repair and completed education in business administration, accounting, finance, electronic/mechanical engineering, operational management or related field AND at least three (3) years of experience in supervision/management or project management that includes: planning and monitoring budgets, employee/staff work direction and leadership, project management and experience with PeopleSoft or a similar financial system and/or electronic/mechanical repair.
A high school diploma/GED with ten (10) years of experience AND three (3) years of experience in supervision/management or project management.
An associate's degree with eight (8) years of experience AND three (3) years of experience in supervision/management or project management.
A bachelor’s degree with six (6) years of experience AND three (3) years of experience in supervision/management or project management.
Knowledge of Generally Accepted Accounting Principles (GAAP).
Knowledge of FTA Title VI requirements.
Knowledge of accounting principles, reconciling of accounts and internal controls.
Knowledge of mechanical and electrical principles.
Skills in Microsoft Office software products and PC proficiency.
Project management and/or process improvement skills.
Ability to plan and lead projects to successful completion; including developing effective teams, delegating tasks, facilitate problem solving, establish project schedules, and manage budgets.
Ability to lead staff, work groups, facilitate/negotiate with others.

Nice To Haves

Experience as a manager/supervisor for a similar size organization ideally serving a diverse unionized employee population.
Managerial/supervisory experience in a department responsible for operating and maintaining electronic equipment or automated information systems.
Advanced project management certification or training program
Ability to work and collaborate in diverse, multicultural and inclusive environments.
Experience developing, monitoring and managing capital and operating budgets.

Responsibilities

Manages two revenue equipment work units within Revenue Operations that are responsible for maintaining and repairing fare collection equipment and systems.
Manages the Stadium Events Staff (SETS) program, which is responsible for staffing and customer support at major sporting and special events, including assisting customers with boarding trains and ensuring fares are paid.
Coaches staff for excellence to meet objectives and develop skill sets, experience and enhance professional and personal development.
Establishes unit/department strategic direction and annual goals and implements initiatives with objectively defined measures of process and outcomes.
Develops, implements and monitors internal controls and operational processes to provide complete and accurate reporting and recording of department activities and transactions (including work orders, physical assets, keys, etc.).
Troubleshoots department issues with staff.
Engages and leads others in problem solving techniques to address challenges and concerns.
Monitors related computer and equipment support systems and fare collection equipment to ensure the security and accuracy of the entire fare collection system.
Establishes and maintains effective working relationships with internal and external customers, regional transit providers, and supports new customer initiatives to enhance customer service.
Effectively manages procurement, processes of capital projects and contracts when needed to ensure controls and procedures are in place and addressed appropriately with the contracts and procurement staff.
Develops, monitors and manages the capital and operating budget of two cost centers.
Oversees and maintains the proper level of inventory required to support all electronic revenue equipment repair activity while ensuring systems and processes are in place and operating to control inventory levels and activity.