Revenue Operations Manager and Business Systems Team Lead

Hyperproof

1d•$131,000 - $187,000•Remote

About The Position

We are seeking a talented individual to join our team as a Revenue Operations Manager and Business Systems Team Lead. In this role, you will be at the forefront of optimizing our revenue and business systems ecosystem - spanning Sales, Customer Success, Account Management, Implementation, and Deal Desk. Reporting to SVP - Operations, you will act as a strategic systems architect, RevOps partner, and team lead managing 2 direct reports. You will bridge high-level strategy and hands-on execution: architecting system flows, managing Nue CPQ, driving forecasting and pipeline reporting, and leading day-to-day systems operations while mentoring your team.

Requirements

6+ years of progressive experience in Revenue Operations, Sales Operations, or Business Systems within a B2B SaaS environment.
2+ years of team lead or managerial experience guiding direct reports (delegating sprint tasks, conducting technical reviews, and mentoring team members).
Deep Salesforce Expertise: Advanced experience with Salesforce strategy, architecture, complex Flows, and system integration patterns.
Hands-on CPQ Experience: Direct administration experience with CPQ platforms (Nue CPQ preferred).
Post-Sales Tooling Knowledge: Hands-on experience administering Customer Success platforms (Planhat, Gainsight, ChurnZero, or similar) integrated with CRM systems.
SaaS Revenue Metrics: Strong understanding of B2B SaaS financial models, including ARR, NRR, GRR, logo retention, quote-to-cash, and sales capacity modeling.
Data & Analytics Rigor: Expert-level capability in reporting, dashboard creation, data modeling, and financial system reconciliations (e.g., SFDC to Maxio).
Bachelor's degree in Business, Information Systems, Finance, or equivalent practical experience.
Valid phone number that is not a VOIP (Voice Over Internet Protocol) number.

Nice To Haves

Strategic Business Partner: Trusted operational partner to Sales, Marketing, Finance and Customer Success leaders for process optimization, territory/capacity insights, pipeline reviews, and GTM execution.
Forecasting & Revenue Analytics: Skilled in building and maintaining revenue metrics, renewal forecasting, NRR/GRR tracking, and churn analysis to identify systemic revenue risks.
Process Architecture: Experienced in mapping pre- and post-sale customer journeys, handoffs, and operational playbooks to drive retention, expansion, and team efficiency.
Salesforce & CPQ Ownership: Hands-on architect and administrator for Salesforce (system of record) and Nue CPQ, owning product catalogs, SKU/packaging creation, pricebooks, custom attribute setups, and Deal Desk approvals.
End-to-End System Integration: Expert in designing scalable data flows across interconnected GTM tools (Planhat, LeanData, Maxio, Outreach, Highspot, ChiliPiper) with minimal manual overhead.
Data Architecture & Governance: Skilled in creating technical documentation, field libraries, change logs, and data quality standards that keep cross-system data accurate and audit-ready.
Player-Coach & Team Lead: Proven ability to lead a small team—managing sprint intake, setting clear priorities, conducting flow/code reviews, and developing technical capacity.
Project Delivery: Experienced in leading complex system implementations from requirements gathering through vendor evaluation, testing, deployment, and change management.
Practical AI & Automation: Skilled in leveraging modern AI and automation tools to streamline workflows, enrich CRM data, and improve operational output.

Responsibilities

Act as the primary operational partner for Sales, Marketing, Finance and CS leadership—translating business priorities into actionable revenue strategies and system workflows.
Own revenue operations, including renewal/expansion forecasting, weekly pipeline hygiene, NRR channel updates, and churn analysis.
Manage Deal Desk operational reviews, order form templates, custom SKU controls, and monthly Finance reconciliations (SFDC Maxio) to maintain quote-to-cash alignment.
Conduct quarterly pricing and discounting analysis in partnership with Finance and Product Marketing to evaluate historical trends and margin impact.
Serve as primary architect and hands-on administrator for Salesforce and Nue CPQ, maintaining high system availability, flow logic, and data integrity.
Co-own the business systems roadmap with the SVP of Operations driving structured intake, trade-off evaluations, and deployment release calendars.
Manage the Planhat-to-Salesforce data flow, ensuring seamless bi-directional synchronization for customer health scores, renewal milestones, and usage data.
Oversee user access provisioning, security configuration reviews, and license management across all GTM and revenue tools.
Manage GTM system vendor contracts, renewals, invoice approvals, and systems budget allocations.
Lead, mentor, and direct small team
Establish structured intake, prioritization, and sprint cadences for all RevOps and systems requests across the organization.
Maintain comprehensive technical documentation, architecture maps, and user training guides for all system modifications.
Perform other operational duties and special projects as assigned.

Benefits

Base salary and equity compensation
Unlimited PTO: strongly encourage to unplug and recharge
401K which vests immediately, complete with 4% company match
$500 home office stipend
Choose your tech - PC or Mac laptop
Slack channel notifications turn off after 5 pm based on your time zone
Annual company in-person events
Health & Wellness: coverage for medical, dental, and vision - employee and dependents.
Annual compensation reviews + equity
12 weeks of Parental leave and 1 year free diapers and wipes with Honest
quarterly in-person connects
$100 quarterly paid wellness stipend
Pet insurance discount
Two Hypercharge weeks of rest where we close company-wide (July & Dec)