Revenue Operations & AI Systems Lead

Athena•Wilmington, NC

About The Position

Athena is looking for a Revenue Operations & AI Systems Lead to run Revenue Operations for our Sales organization, reporting directly to the VP, Sales. This is a player-coach role. You'll lead a team of RevOps and Sales Ops specialists while designing and building the revenue stack hands-on: CRM, billing and payments integrations, lead routing, enrichment, referral, and checkout automation. You'll also own how we put AI to work across the way we sell, onboard, bill, and expand. Athena's clients buy a secure, AI-augmented human-in-the-loop model, and our go-to-market should run the same way. This is a build-and-lead seat at nine-figure ARR, for someone who wants the sales team using what they ship the same week they ship it.

Requirements

Deep hands-on CRM administration and architecture. HubSpot strongly preferred.
Real integration work across billing and payments, routing, enrichment, webhooks, and APIs.
Hands-on experience building with LLMs, agents, and workflow automation, with revenue outcomes you can point to.
Ability to explain technical decisions clearly to non-technical stakeholders.
Strong written communication and documentation habits.
Ability to manage priorities across several teams at once.
5+ years across Revenue Operations, sales or marketing systems, or growth operations.
People leadership, formal or earned.
Experience owning a CRM and its integrations in a high-velocity B2B sales environment.

Nice To Haves

Time in a quota-carrying seat, or close work alongside AEs, is a strong plus.
First-time managers with a strong build record are encouraged to apply.

Responsibilities

Lead and coach a team of RevOps and Sales Ops specialists, each running a core part of the operation today.
Set a weekly operating cadence with clear ownership, priorities, and a growth path for each person.
Run the RevOps intake and support queue to SLA so reps get fast, consistent answers.
Own the revenue stack end to end, including the CRM platform and data model (HubSpot), billing and payments integration, lead routing and scoring, enrichment, referral automation, and the checkout experience.
Serve as the technical decision-maker and escalation point for systems issues across the Sales org.
Keep data clean and reporting accurate so forecasts and pipeline reviews can be trusted.
Write documentation the team can actually use.
Build the AI layer of the revenue motion, including lead-fit screening, agentic workflows in the sales process, automated data integrity, and AI-assisted operations.
Take ownership of a scoped backlog of AI initiatives and decide what to keep, cut, or re-scope.
Validate assumptions before you build, and tie what you ship to a revenue metric.
Work most closely with Finance on billing, payments, forecasting, and month-end.
Work with Legal and InfoSec on contract terms, security reviews, and keeping deals moving through approval.
Collaborate with Tech on integrations and any systems request that needs engineering support.
Partner with Growth and Marketing on lead flow, routing, attribution, and campaign tracking.
Coordinate with Operations and Client Experience on the handoff from closed deal to onboarding.
Collaborate with the VP, Sales on tooling strategy, vendor relationships and renewals, and build-vs-buy decisions.