Revenue Operations Lead

Swayable•New York, NY

1d•$130,000 - $160,000•Hybrid

About The Position

Swayable is a fast-growing AI and automated data science platform that measures public opinion, and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (JP Morgan Chase, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). We’re hiring a RevOps Lead to own systems/data, reporting, and processes that power our go-to-market engine. You’ll be the connective tissue between Sales, Customer Success, and Marketing designing scalable infrastructure, maintaining clean reporting and surfacing key insights, as well as driving operational excellence across the full revenue lifecycle. This is an incredibly high-impact role for someone who loves turning chaos into clarity, with both technical range and commercial intuition. You’ll have the autonomy to build things ground up, influence strategy at the leadership level, and see your work directly shape how we grow, with clear opportunities for career growth/progression.

Requirements

4-7 years in Revenue Operations, Sales Operations, or GTM Business Operations at high-growth B2B SaaS companies
Strong data analysis skills and experienced in Excel (with willingness to learn google sheets)
Strong technical capability across CRM and GTM tools (HubSpot/Salesforce, Apollo/Zoominfo, Coupler/Zapier) and automation/enrichment tools
Proven success supporting revenue-generating teams through scale, owning systems, data integrity, and forecasting
Commercially sharp – you think like a GTM leader and build systems that drive growth, not just visibility
A self-starter who is entrepreneurial minded and able to own projects from ideation to implementation with support and collaboration from teams
A systems-thinker mindset: you love building processes where none exist – both comfortable and excited to operate in ambiguity
An innate curiosity for improvement and intuitive drive to get things done – measures success by outcomes achieved, not hours logged or boxes checked.
Excellent cross-functional communication and project management

Nice To Haves

Ideally also experienced in BI/reporting tools (PowerBI, Looker, Artable)
experience working in MarTech, AdTech, or creative measurement or understanding of SQL, Python, MongoDB

Responsibilities

Design and scale our infrastructure, including CRM, reporting/insights, processes, and automations for the GTM function.
Manage and optimize our GTM tech stack, ensuring clean data, seamless integrations, and trustworthy reporting.
Build systems, tools, and processes that help sellers spend more time selling – improving productivity, visibility, and conversion rates.
Develop dashboards and analyses that surface insights on performance, conversion, and customer behavior to inform resource allocation and priorities.
Partner with leadership on segmentation, pipeline design, forecasting, and annual operating plans that align with growth targets.
Automate workflows, streamline lead-to-customer processes, and identify bottlenecks to increase productivity and revenue velocity.
Take ownership of account mapping and commission workflows (plan design and payouts), in partnership with Sales and Finance, to drive accuracy, transparency, and scalability as the team grows.
Launch cross-functional initiatives that support growth – from customer retention initiatives to customer funnel improvements.