Revenue Operations Director

Lennox International•Richardson, TX

66d

About The Position

The Director of Revenue Operations is a strategic leader responsible for overseeing Revenue Operations and Training and Enablement for the LCH business. This role is crucial to the growth initiatives of the Lennox Commercial HVAC business. The Director will oversee the Sales Operations team, which is responsible for providing strategic insights, managing the commercial excellence journey, owning the opportunity model, designing and implementing customer segmentation, coordinating the marketing funnel, determining resource deployment for the commercial team, allocating quotas, designing compensation plans, and managing other critical data and processes within the team's charter. Additionally, this role includes oversight of the Training and Enablement team, which oversees the creation and execution of sales, product, and technical training programs for the LCH business.

Requirements

Leader of people – Builds strong, engaged teams with a culture of trust and mutual respect -- always coaching and mentoring to develop the next generation of talent; drives collaboration across marketing, product management, sales, and operations teams.
Execution focus & ownership – Results-driven with the ability to manage multiple priorities and drive initiatives to completion.
Strategic mindset – Capacity to align sales, marketing and training strategies with market opportunities, competitive positioning, and financial goals.
Analytical problem-solving – Uses data and market insights to inform decision-making and optimize commercialization strategies.
Customer-centric mindset – Prioritizes understanding and meeting the needs of our customers.
Expert communicator – Ability to articulate value propositions and concepts to diverse internal and external audiences.
Eager to learn and adapt to new technologies – Strives to stay at the forefront of industry advancements; is very inquisitive and has strong digital acumen (including AI use cases).

Responsibilities

Oversee Sales Operations by integrating all sales, channel, and service activities into a unified Revenue Operations group. Create synergies to directly drive and support revenue and optimize field organizations.
Provide strategic leadership to maximize sales, margin goals, and customer satisfaction.
Utilize key productivity metrics, collaborate with regions for accurate sales planning, and enhance CRM systems to accelerate growth and ensure predictable revenue through unified processes.
Offer strategic direction on priorities, market trends, systems, reporting, process improvements, and compliance to improve operational performance.
Oversee quota setting, allocation, and sales compensation design to ensure fairness and appropriateness.
Accountable for championing change adoption and management, supporting usage of technology tools, developing Sales Playbooks, and formalizing career pathing, job leveling, and competency models.