Director, Revenue Operations

Graylog, Inc

11d • Remote

About The Position

Graylog builds the AI-powered SIEM and log management platform that security and IT teams rely on to quickly catch threats, investigate with clarity, and control data costs — all without trade-offs. Our platform brings together scalable log management, real-time visibility, and explainable AI that supports analysts with clear insights instead of black-box guesses. It helps teams zero in on real threats, act faster, and make decisions with confidence. More than 60,000 organizations across 180 countries use Graylog products — from Security and Enterprise to our long-standing Open edition — to gain clarity, context, and control across their environments. Rooted in open source and headquartered in Houston, we continue to grow a global community and customer base that values speed, transparency, and practical innovation. Our work is also earning industry attention. Graylog made its first appearance on the Gartner SIEM Magic Quadrant and was named both a “Leader” and “Outperformer” in GigaOm’s 2025 SIEM Radar. These recognitions back up what our customers already see every day: Graylog works — without slowing teams down or bloating budgets. We're a people-first company. Remote-friendly by design, we offer the flexibility to work where you’re most effective — whether that’s one of our hubs in Hamburg, Munich, London, or Houston, or from a home office anywhere in the world. Prefer the office? Go for it. Want to hot-desk now and then? No problem. Fully remote? That works too. And yes, it’s working. In addition to industry recognition, Graylog was named to BuiltIn’s Best Places to Work list — a reflection of how we operate and the impact our teams make every day. If you’re looking to join a team that values curiosity, craftsmanship, and impact — and you want to build tools that make real work easier — we think you’ll feel right at home. Graylog is seeking a Director of Revenue Operations to own and scale our end-to-end revenue operations function across Sales, Marketing and Customer Success. This role will be responsible for aligning systems, processes and data to drive predictable revenue growth, improve customer lifecycle management and support data driven decision-making. This is a hands-on leadership role requiring deep operational expertise, strong cross-functional influence and a passion for building scalable, data-driven revenue engines.

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations or a related GTM operations role in a B2B SaaS environment.
• Hands-on experience with HubSpot, Gainsight and Zendesk (required).
• Proven track record of building and scaling revenue operations processes and systems.
• Strong analytical skills with the ability to translate data into strategic recommendations.
• Experience partnering with senior GTM and Finance leaders.
• Excellent communication skills and ability to influence without direct authority.

Nice To Haves

• Experience in security, observability, DevOps or enterprise software.
• Prior ownership of forecasting and planning processes.
• Experience supporting a multi-segment or global GTM organization.
• Familiarity with subscription and usage-based revenue models.

Responsibilities

• Partner with Sales, Marketing, Customer Success, and Finance leadership to align revenue strategy, planning, and execution.
• Drive consistency across the full customer lifecycle—from lead acquisition through expansion and renewal.
• Support annual planning, forecasting and quota setting.
• Serve as the primary owner and architect of the revenue tech stack, including:
• HubSpot (CRM, marketing automation, reporting)
• Gainsight (customer success, renewals, health scoring)
• Zendesk (support operations and customer insights)
• Ensure clean data, scalable integrations and system optimization across platforms.
• Evaluate and implement additional tooling as needed.
• Build and maintain dashboards and reporting for pipeline health, bookings, retention, expansion, churn and ARR metrics.
• Own forecasting accuracy and establish clear KPI definitions across teams.
• Deliver actionable insights to executive leadership and the board.
• Design, document and continuously improve revenue processes (lead routing, opportunity management, renewals, upsells, handoffs).
• Identify friction points in the funnel and implement scalable solutions.
• Establish operational rigor while maintaining flexibility for growth.
• Partner with Sales Enablement to support onboarding, process training and tool adoption.
• Drive operational change through clear communication, documentation and stakeholder buy-in.
• Act as a trusted advisor to GTM leaders.

Benefits

• Competitive compensation, benefits, and equity.
• Remote-friendly culture with flexible work options.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed