Revenue Operations Director, Global Customer Success

Workday•Chicago, IL

21h•Hybrid

About The Position

The Global Revenue Operations, AI & Function Operations team drives operations for the functions that grow and protect Workday's revenue, including Customer Success, Solution Consulting, Value Management, Enterprise Architecture, and Office of the CFO account executives. Our mission is to help these functions and the business scale, give our 1,000+ workmates what they need to succeed, and remove friction so we serve customers better. We're also leading Workday's AI operations, accelerating customer adoption of our AI agents and building the operating model behind an AI-forward, consumption-based business. As Revenue Operations Director for the Customer Success & Solutions COE, you will serve as the strategic operating partner for the COE which supports Customer Success, Value Management, Solution Consulting, and Enterprise Architecture. You will architect the cross-COE "state of the business" view, align global practices with Geo field teams, and drive operational efficiency at scale. This role serves as the operational right-hand to the SVP, Customer Success & Solutions COE. It reports directly to the Senior Director of Revenue Operations, AI & Function Operations.

Requirements

8+ years SaaS experience scaling strategy (Design → Pilot → Scale) across customer-facing functions.
Deep expertise spanning both presales and post-sales operational domains.
Proven track record in consumption/usage models and planning methodology.
Skilled at leading across matrixed structures (functional vs. Geo), negotiating RoEs, and driving executive change management.
Experience coordinating another person's workload: helping prioritize, coaching and developing, and driving successful outcomes.

Responsibilities

Establish shared planning, business reviews, and consolidated reporting across the representative COE pillars for CS, VM, and SC/EA.
Own the cross-COE priority roadmap, ensuring the COE pillars are tackling the most mission critical business challenges efficiently.
Co-author ownership, handoffs, and escalation boundaries across COE and field functions, ensuring frictionless support of our stakeholders.
Coordinate with analytics workmates to deliver globally utilized planning models, act as the liaison to the SVP, COE in the planning delivery and rollup of COE pillars.
Ensure all functional pillars have established metrics, analytics assets, reporting cadence that accounts for both regional and global performance.
Run select projects, specifically those requiring cross-COE coordination, from start to finish in support of SVP, COE priorities.
Partner closely with CoE leaders in building a cohesive narrative across all pillars, backed by data / analysis / external & internal perspectives - including meeting content, whitepapers, and board level presentations.