Revenue Operations Coordinator
About The Position
As our Revenue Operations Coordinator, you'll be the day-to-day engine behind our College Revenue Operations function. You'll keep our Salesforce data clean and reliable, manage the flow of incoming requests, and provide hands-on support for vendor and contractor administration, all under the direction of our Revenue Operations Lead. This role covers a lot of ground, and it's expected to grow as our tools and business needs evolve. Your work directly shapes how fast our sales organization gets support, how clean and usable our data and tools are, and how well-equipped our team is to sell without friction.
Requirements
- Experience working with Salesforce or a comparable CRM
- A track record of managing your own workload with limited day-to-day oversight
- Experience handling complex or escalated issues and seeing them through to resolution
- Clear, professional written communication skills, especially for process documentation
- The ability to translate operational processes into documentation others can actually use
- A demonstrated ability to work well across teams and with external partners
- Some college coursework or equivalent hands-on experience
Nice To Haves
- Bachelor's degree
- Experience building or interpreting Salesforce reports and dashboards
- Experience supporting or working alongside an outsourced or offshore team
- Curiosity about or hands-on experience using AI tools to improve day-to-day work
Responsibilities
- Maintain account and contact data in Salesforce, including setup, de-duplication, and corrections, and execute territory updates as directed.
- Manage user access and identity requests across Salesforce and Achieve.
- Support building reports and dashboards, and help coordinate class test, test drive, and Achieve demo requests.
- Monitor and triage our Revenue Operations case queue, routing requests to the right internal or vendor resource.
- Track case volume and turnaround, flagging bottlenecks or backlogs to your lead.
- Keep case-handling procedures current as ownership and routing needs shift.
- Support contractor onboarding and offboarding, including system access changes, and help process on-staff, off-staff, and transfer requests.
- Support quality reviews of vendor-completed work and help maintain vendor-facing documentation.
Benefits
- Health benefits coverage to qualifying same-sex and opposite-sex domestic partners
- Company bonus plan
- Medical insurance (HSA Qualified, EPO, and PPO plan options), HSA + Employer Contribution, vision insurance, and dental insurance
- Contributions to your 401(k) retirement account through Fidelity
- Paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day, Juneteenth, Indigenous Peoples' Day, Election Day, and more)
- Employee Assistance Program, Education Assistance Program, and Commuter Assistance
- 100% employer-paid life and AD&D insurance
- Mental health support through Headspace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
