Office - Revenue Operations Coordinator II

SSA Group, LLC•Nashville, TN

2d•Onsite

About The Position

The Revenue Operations Coordinator II supports cash office operations at their location, assisting with daily reconciliation, HQ financial reporting, vendor coordination, and cash-handling training delivery. Where the Revenue & People Operations Supervisor is unavailable, the Revenue Operations Coordinator II may temporarily cover routine cash office tasks. This role operates through direct execution of established processes, with no supervisory or personnel responsibility — those decisions remain with the supervisor or General Manager.

Requirements

2–3 years of cash handling experience
Experience with Office 365 — Outlook, Teams, Excel, SharePoint
Must be 18 years of age or older
Physical ability to stand and walk for extended periods and to move and handle boxes of 35–50 lbs or more as necessary
Ability to work varied hours, including nights, weekends, and holidays as needed
Valid driver's license required for roles involving a company vehicle or golf cart, subject to DMV check

Nice To Haves

Prior administrative support and/or cash room experience a plus
ServSafe or Food Handling Certification a plus
Strong organizational and follow-through skills, with an interest in growing into a supervisory role
All educational backgrounds accepted; equivalent combination of education and experience considered

Responsibilities

Support cash office operations by assisting with daily reconciliation, reporting, and vendor coordination tasks under the direction of the Revenue & People Operations Supervisor, Unit Revenue Manager, or General Manager
Assist with daily cash office operations and HQ reporting.
Assist with all major reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, PCI, Fintech, and Sales by Stand
Support administration of HQ Accounts Payable software and related transmissions and reports
Help ensure fiscal deadlines are met to HQ
Assist with trend reports, graphs, and analytical information as requested by the Supervisor or General Manager
Contact vendors to reconcile invoice discrepancies, shortages, or over shipments, or to arrange emergency shipments or requisitions
Assist with new employee cash handling and POS orientation, in partnership with the Management team and Supervisor
Assist in delivering cash handling training programs to employees as needed
Document and communicate discrepancies to the office and Management team regarding employee accountabilities
Provide branch administrative support, including answering telephones and word processing
Support storage systems, policies, and procedures to maximize efficient use of space in warehousing operations
In the absence of the Revenue & People Operations Supervisor, help cover essential day-to-day cash office tasks, escalating any personnel or non-routine matters to the General Manager
In the absence of other on-site administrative roles (People or Financial), help cover essential administrative functions as needed
Communicate quickly and effectively with the SSA HQ Team, Office Team, client, and on-site Management Team
Support the operational team by helping motivate staff and contributing to a positive team focus
Maintain a clean, safe, and organized work environment
Uphold and demonstrate a complete understanding of company policies and procedures
Perform the steps of 452 Guest Hospitality to ensure a memorable experience for every guest and client
Support SSAfety standards by following training and daily operational expectations
Promote an inclusive and supportive approach at the unit
Support unit efforts around sustainability and conservation in line with company and client guidelines

Benefits

Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.