Revenue Operations Associate

DART (Dallas Area Rapid Transit) • Headquarters, KY

1d • Onsite

About The Position

Processes pass orders for outlets, employers, DART store, government entities, non-profit organizations and other pass programs. Performs other Finance Distribution processes to include accounting, A/R management and reconciliation. Provides customer support to internal and external pass sales clients. Maintains and distributes fare media inventory for the agency.

Requirements

• Associates degree from an accredited college or university in Business Administration, Accounting or related field.
• Three (3) years experience in a financial, accounting, or revenue operations to include one (1) year progressively responsible experience in customer service or a similar environment.
• As a condition of employment, must pass a criminal background and credit check
• Knowledge of basic accounting receivables and on-line bill payment systems.
• Demonstrated high level of accuracy and integrity when handling financial assets and confidential material.
• Analytical ability to develop solutions to complex financial, accounting, and customer account reconciliations.
• High level of PC proficiency with EXCEL and Microsoft Word.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to marshal resources (people, funding, material, support) to get things done.
• Can orchestrate multiple activities at once to accomplish a goal.
• Uses resources effectively and efficiently.
• Arranges information and files in a useful manner.
• Ability to use his/her time effectively and efficiently.
• Values time.
• Concentrates his/her efforts on the more important priorities.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
• Can see hidden problems.
• Is excellent at honest analysis.
• Looks beyond the obvious and does not stop at the first answers.

Nice To Haves

• Lawson system exposure is a plus; Lawson proficiency is strongly preferred.

Responsibilities

• Verifies, prepares, processes and distributes all transit script for annual, monthly and online pass programs in an accurate and timely manner.
• Prepares invoices and applies payments and credits to customer accounts.
• Provides customer service to internal and external clients including answering calls and scheduling appointments for fare media distribution.
• Performs accounts receivable activities to include reconciliation, monitoring past due accounts and outstanding credits.
• Initiates other collection processes, which include making collection calls to clients, reviewing and correcting invoices and accounts as necessary.
• Downloads and reviews Lockbox payments.
• Conducts monthly audits of all fare media at the DART retail store and in the Pass Distribution vault.
• Processes Treasury duties to include, but not limited to, Payroll settlement process, ACH file transmission, AP checks, child support payments and print and distribute payroll checks to DART employees.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree