Revenue Operations Analyst

Sword Health

3d•Remote

About The Position

At Sword, weâre building AI to heal billions and unlock humanityâs full potential. In doing so, weâre pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they needâand ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, womenâs health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Role We are looking for someone with a background in healthcare and a foundational understanding of the complexity in digital health finance operations. We are seeking an individual who thrives in working cross functionally and is passionate about digging into Product, Commercial and Operational processes that tie directly to Swordâs product monetization. This individual will be instrumental in working on organization-wide initiatives related to profitability operations but also in improving existing manual processes that support our exponential growth. We want someone who is able to think creatively on how to best leverage AI in improving the teamâs processes and be extra resourceful when it comes to operational improvements that accelerate cash collections. The ideal candidate is comfortable manipulating data to drive insights, motivated to learn, and eager to make an impact on finance operations at a fast-paced AI-driven healthcare company. In summary, we are looking for an individual who is a self-starter, craves a challenge, is able to move fast and questions the status quo. We want someone who can see the âbig pictureâ but is also willing to roll up their sleeves and get their hands âdirtyâ. Healthcare provider RCM knowledge is a plus, but not required. Startup experience is preferred but not a must. The ideal candidate will have experience in health tech and/or management consulting. This role sits within the Finance organization and reports into the Senior Director of Revenue Operations (RevOps). The RevOps team is a small but mighty team of 3 individuals with a strong growth mindset, who love working cross-functionally and are passionate about helping Sword members. This team is critical to the path to profitability and takes pride in working on high-visibility, high-stakes projects within the Finance organization. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework â be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) â Uses AI daily to boost personal productivity Builder (Level 2) â Creates workflows and tools that elevate the whole team Integrator (Level 3) â Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Requirements

At least 1.5 - 2 years of experience in a startup, or in management consulting
Comfort with ambiguity
Advanced Excel/Gsheet skills
Excellent attention to detail
Experience working cross-functionally with different teams
Efficient written and verbal communication skills
Excitement to wear multiple âhatsâ and problem solve effectively
Undergraduate college degree

Nice To Haves

Revenue Cycle Management (RCM) knowledge preferred
Weâd love to see someone who is self-motivated, resourceful and proactive about driving projects to success. Someone who is highly attentive to detail, has a learn-it-all attitude, and isnât afraid to ask questions, take on a new challenge and grow with Sword

Responsibilities

Independently own pre-submission, submission and post-submission workflows of Swordâs Revenue Cycle operations
Identify, implement and quantitatively report out on areas of improvement in Swordâs existing billing operations that impact our path to profitability
Independently lead projects that scale manual, error-prone RCM operations with the goal of accelerating cash collections
Work on building new initiatives from the ground-up, such as international expansion pricing, billing and cash collections
Identify potential areas of opportunity to leverage AI in order to reduce existing manual operations but also external cash-collection acceleration initiatives
Partner with Swordâs Intelligence, Data and Product teams to build quarterly roadmaps that align with company-wide goals
Working closely with the Customer Success and Partner Success teams on all items related to customer and partner pricing, billing, payment items
Developing self-serve dashboards that better support Commercial teams and eliminate the need for manual data manipulation
Support the project management of setting up new payment structures as Sword expands into additional solutions
Perform and streamline monthly activities related to reducing time to cash, managing denials and troubleshooting rejections
Work regularly with the Product team on scaling our home-grown billing tool
Collaborate closely with the Data team in developing and validating financial metric dashboards that reduce manual reporting
Work cross-functionally with the Accounting team on activities related to monthly close such as revenue recognition and payment reconciliation
Own the front-end of the billing lifecycle which includes participating in external calls with clients, payers, health plans; representing Sword as the reimbursement SME