Revenue Operations Analyst 3
About The Position
The CPT Analyst role involves creating and managing customer accounts for various Adobe products, including Digital Marketing, Document Cloud, and Creative Cloud. This includes linking solution accounts to cloud organizations, enabling features, managing user access, and handling product context upgrades, renewals, suspensions, and terminations. The analyst will review contracts to ensure fulfillment requests are accurate and viable for provisioning. A key part of the role is developing and implementing provisioning guidelines and work instructions to ensure requests are fulfilled correctly. The analyst will also build and maintain relationships with internal and external stakeholders across different departments such as Product Delivery Operations, Sales, Customer Care, Engineering, Order Management, and Marketing. Daily monitoring and prioritization of requests, tracking backlogs, and providing guidance to requestors are essential. The role requires drawing information from diverse sources, analyzing data to inform decision-makers, and selecting optimal solutions for problems. Maintaining accurate SharePoint databases and internal dashboards, managing transfer billing, performing billing ID remaps, and tracking billing changes are also key responsibilities. A close relationship with the Program Management Team is necessary to support daily provisioning and handle exceptions. The analyst must operate professionally when representing the organization.
Requirements
- Experience in creating new accounts for Digital Marketing, Document Cloud and Creative Cloud customers
- Ability to link solution accounts to cloud organizations
- Proficiency in enabling features and user access
- Experience with adding/removing product context, performing product context upgrades/renewals, suspensions and account termination
- Ability to review contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning
- Skill in developing and implementing provisioning guidelines and improved work instructions
- Ability to build and sustain positive relationships with internal and external stakeholders
- Experience in monitoring daily requests and prioritizing tasks
- Ability to keep self and others well informed on issues that may affect work progress
- Experience in managing the coordination of multiple requests
- Ability to analyze and interpret data to inform decision makers
- Skill in selecting the best option from a range of potential solutions for key problems
- Ability to complete requests within Service Level Agreements
- Experience in tracking and fulfilling backlog
- Ability to offer guidance to requestors
- Skill in drawing information from diverse sources and using experience to analyze information
- Ability to work within guidelines to perform proper provisioning
- Experience in managing and maintaining SharePoint accurate databases and internal dashboards
- Proficiency in ensuring Transfer billing, performing billing ID remaps, tracking billing changes, uploading and remapping new IDs
- Ability to maintain a close relationship with the Program Management Team
- Professional demeanor when representing the organization
Responsibilities
- Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination
- Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning
- Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly
- Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team
- Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress
- Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems
- Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors
- Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning
- Manages and maintains SharePoint accurate databases and internal dashboards
- Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs
- Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions
- Operates in a professional manner when representing the organization both internally and externally
Benefits
- Comprehensive benefits programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
