Revenue Operations Analyst 3
About The Position
This role is responsible for creating new accounts for Digital Marketing, Document Cloud, and Creative Cloud customers. This includes linking solution accounts to cloud organizations, enabling features and user access, adding/removing product context, performing product context upgrades/renewals, suspensions, and account terminations. The analyst will review contracts to ensure fulfillment requests are accurate, supportable, and viable for provisioning. They will also develop and implement provisioning guidelines and improved work instructions to ensure requests are fulfilled properly. Building and sustaining positive relationships with internal and external stakeholders, including the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, and Marketing teams is crucial. The analyst will monitor daily requests, prioritize tasks, and keep stakeholders informed of issues affecting work progress. They will manage the coordination of multiple requests, analyze and interpret data to inform decision-makers, and select the best solutions for key problems. Fulfilling requests within Service Level Agreements, tracking and fulfilling the backlog, and offering guidance to requestors are also key duties. The role involves drawing information from diverse sources, analyzing it, and working within guidelines for proper provisioning. Additionally, the analyst will manage and maintain accurate SharePoint databases and internal dashboards, ensure transfer billing, perform billing ID remaps, track billing changes, and upload/remap new IDs. Maintaining a close relationship with the Program Management Team to support daily provisioning and handle exceptions is important. The analyst will operate professionally when representing the organization internally and externally.
Requirements
- Experience in account creation and management for digital products.
- Proficiency in contract review and ensuring fulfillment accuracy.
- Ability to develop and implement provisioning guidelines and work instructions.
- Strong relationship-building and stakeholder liaison skills.
- Experience in monitoring daily requests and prioritizing tasks.
- Data analysis and interpretation skills to inform decision-making.
- Problem-solving skills to select the best solutions.
- Ability to complete requests within Service Level Agreements.
- Experience in managing and maintaining databases and internal dashboards (e.g., SharePoint).
- Knowledge of billing processes, including transfer billing and ID remapping.
- Experience working with Program Management Teams and handling exceptions.
- Professional demeanor when representing the organization.
Responsibilities
- Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers
- Links solution account to cloud organizations
- Enables features and user access
- Adds/removes product context
- Performs product context upgrades/renewals, suspensions and account termination
- Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning
- Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly
- Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team
- Monitors daily requests and prioritizes tasks
- Keeps self and others well informed on issues that may affect the work progress
- Manages the coordination of multiple requests
- Analyzes and interprets data to inform decision makers
- Selects the best option from a range of potential solutions for key problems
- Completes requests in Service Level Agreement
- Tracks and fulfils backlog
- Offers guidance to requestors
- Draws information from diverse sources and uses experience to analyze the information
- Works within the guidelines to perform proper provisioning
- Manages and maintains SharePoint accurate databases and internal dashboards
- Ensures Transfer billing
- Performs billing ID remaps based on request
- Tracks billing changes
- Uploads and remaps new IDs
- Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions
- Operates in a professional manner when representing the organization both internally and externally
Benefits
- Comprehensive benefits programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
