Revenue Officer I - Asheville
About The Position
The North Carolina Department of Revenue is seeking a Revenue Officer I for its Asheville Service Center. This hybrid teleworking position involves answering technical tax law questions, resolving tax-related issues, and increasing taxpayer compliance. The role requires providing professional customer service and taking appropriate enforcement actions when necessary, all while adhering to NC statutes and departmental policies. The position involves regular communication with taxpayers, legal professionals, and other agency personnel, often in emotionally charged situations, demanding professionalism, independence, and effective conflict resolution skills. A comprehensive on-the-job training period of up to 12 months is provided to ensure a thorough understanding of revenue laws and job duties.
Requirements
- Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.
- Basic knowledge of principles of business administration related to reporting and/or calculating tax
- Basic skills using Microsoft Word and Excel
- Access to reliable transportation and a valid driver's license is necessary
- Must be able to work independently and prioritize tasks
- Must be able to communicate effectively
- Must have experience dealing with conflict in a professional manner
- Must pass federal and state criminal background checks that may include fingerprinting and verification of tax compliance.
Nice To Haves
- Related fields considered are as follows: Psychology, Tax, Finance, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice.
Responsibilities
- Educate the public on State tax matters and promote compliance with State revenue laws
- Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
- Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
- Utilize legal remedies to collect liabilities or secure returns
- Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
- Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
- Travel to taxpayer locations within an assigned territory with limited overnight travel
Benefits
- Excellent comprehensive benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K and 457 plans
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
