Revenue Manager

Town of Vienna • Vienna, VA

8d • Onsite

About The Position

The Town of Vienna is seeking a Revenue Manager to oversee and manage the Town’s revenue operations. This leadership role is responsible for utility billing, real estate tax billing, business license administration, cashiering, and delinquent collections. The position ensures the accuracy and integrity of revenue collection, customer account maintenance, payment processor relations, and internal controls. The Revenue Manager supervises technical and customer-facing staff, provides mid-level management support, and acts as the primary escalation point for customer inquiries. This role collaborates closely with Finance leadership and accounting personnel to maintain financial compliance, transparency, and operational efficiency. This is an Exempt position.

Requirements

• Bachelor’s degree from an accredited college or university in Business Administration, Accounting, Finance, Public Administration, or a closely related field is required.
• A minimum of five (5) years of progressively responsible experience in revenue administration, finance, or related operations is required.
• At least two (2) years of supervisory experience in a financial or customer service environment is required.
• Strong communication, analytical, and organizational skills, with a proven ability to manage complex processes and build staff capacity.

Nice To Haves

• Experience with real estate tax billing, utility billing, or municipal revenue systems is strongly preferred.
• Familiarity with cash management, banking operations, and public investment practices is desirable.
• Proficiency with ERP systems and Microsoft Excel is preferred.

Responsibilities

• Supervises daily operations of utility billing, business licensing, cashiering, real estate tax billing, and other revenue-generating functions.
• Manages the end-to-end billing, collection, reporting, and reconciliation lifecycle for real estate taxes, including Public Service Corporation accounts.
• Manages the billing, collection, and reconciliation for other revenue streams (e.g., business license, meals tax, miscellaneous billing); oversees delinquent account processes for all assigned revenue types.
• Coordinates and supervises the processing of real estate ownership changes, property tax exemptions, tax relief adjustments, and revitalization tax credits.
• Reconciles Fairfax County assessment data with the Town’s financial system; ensures proper upload, conversion, and integrity of tax data for all parcels.
• Uploads payment data from mortgage companies and tax services; verifies large-batch payments and coordinates refunds, abatements, and supplements as necessary.
• Manages Town cash handling functions in coordination with the Deputy and Director of Finance; develops and implements policies and procedures to ensure internal controls, secure handling, and audit readiness.
• Oversees all cashiering operations, including front counter support, cash drawer audits, and reconciliation of deposits.
• Coordinates with Finance staff and other Departments to understand cash needs and receipt of unique revenue activities.
• Analyzes cash positions and makes investment recommendations for excess funds based on cash inflow, needs, and the Town’s investment policy.
• Manages banking, billing, and payment processor relationships and services; ensures access to services, and monitors fees and performance.
• Researches and recommends service provider improvements or changes.
• Provides direct supervision, training, and performance evaluation for assigned staff; promotes professional development and process improvement.
• Acts as the primary point of contact for escalated customer issues related to billing, payments, and account disputes; resolves concerns in a responsive and professional manner.
• Implements and maintains high standards for resident service, ensuring that finance personnel are equipped to serve as effective front-line representatives of the Town.
• Directly assists in staff responsibilities when necessary.
• Collaborates with accounting team to ensure proper system configuration, reporting integrity, and general ledger integration for all revenue accounts.
• Supports preparation of financial reports, audit workpapers, and departmental performance metrics.
• Ensures compliance with applicable local, state, and federal laws, including those governing taxation, utility billing, and delinquent collections.
• Ensures personal data used for revenue collections is protected and secure with guidance from Information Technology and in accordance with state and local data retention regulations.
• Assists in the development of financial policies and the Town’s annual revenue forecasts.
• Assists with system testing, upgrades, and configuration for revenue and billing modules.
• Creates and posts miscellaneous invoices and maintains customer records for non-tax revenue sources.
• Prepares delinquent account reports; supports and manages third-party collections or legal referrals.
• Prepares journal entries and statistical reports; supports the annual audit process.
• Performs related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level