Revenue Manager

City of Raleigh North Carolina • Raleigh, NC

2d • Onsite

About The Position

We’re looking for a Revenue Manager to modernize the full revenue cycle—from cashiering and receipting to reconciliations, reporting, and accounts receivable. You’ll lead a customer-centric team focused on streamlining processes and enabling data-driven decisions across a public-serving, highly regulated environment. Your work will continue to strengthen transparency, integrity, and confidence in our financial operations while elevating the experience for internal partners and the community. About You: You’re a solutions-oriented finance leader who brings clarity to complex operations. You’ve led teams through process improvement and technology enablement (ERP/reporting tools) driving efficiency in operations and change management. You enjoy turning ideas into measurable results. You communicate clearly with diverse stakeholders, coach with steadiness, and thrive in fast-moving settings. You’re motivated by work that strengthens the City’s financial stewardship mission and customer service focused to support the community. About Us: The Finance Department supports City-wide operations in a fast-paced environment, delivering accurate financial information and services that ensure fiscal integrity and accountability. We streamline processes, leverage technology, and stay compliant with changing regulations, all while fostering a culture of high performance, continuous improvement, innovation, and inclusive collaboration.

Requirements

• Bachelor's Degree in Business Administration, Accounting, Finance, or related field; 5 to 7 years' experience in administrative, financial, budgeting, accounting, or program management, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
• Financial & Accounting Expertise - Deep understanding of accounting principles, revenue management, accounts receivable practices, and financial analysis.
• Strategic & Analytical Thinking - Ability to evaluate financial trends, build financial models, interpret complex data, and develop forward-looking recommendations.
• Operational Excellence & Process Improvement - Skill in enhancing accounting workflows, strengthening internal controls, and leveraging systems and tools (including ERP and dashboards) to improve accuracy and efficiency.
• Leadership & Staff Development - Experience leading teams through coaching, training, performance management, and fostering a collaborative, customer-focused culture.
• Customer Service, Communication & Collaboration - Ability to clearly communicate financial information and work effectively with the public, departments, committees, and external partners.
• Compliance, Stewardship & Decision Making - Strong understanding of municipal policies, state regulations, and fiscal stewardship standards to ensure integrity, compliance, and sound decisions.

Responsibilities

• Oversee daily accounting activities , including the full revenue cycle, accounts receivable, cashiering operations, and related financial processes and technology to ensure accuracy and compliance.
• Leads and develops the fiscal team through work assignment, coaching, performance evaluation, and hiring decisions, ensuring high quality, customer focused service across the full revenue cycle (cashiering, receipting, deposits, reconciliations, AR)
• Monitor and analyze revenue trends to identify patterns, forecast needs, and support sound financial decision making across the department and City operations.
• Ensure internal controls and compliance across cashiering, receipting, deposits, reconciliations, and accounting workflows in alignment with City policies and state regulations.
• Partner with departments and external stakeholders to resolve account issues, provide fiscal guidance, and support cross departmental revenue related initiatives.
• Improve and streamline financial processes/technology , including revenue tracking, reporting tools, system integrations, and data management to strengthen accuracy and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level