Revenue Manager

Fenwick & West•Boston, MA

4d•Hybrid

About The Position

Fenwick is seeking a Revenue Manager who will be responsible for maximizing the firm’s financial health by developing and implementing revenue management strategies, analyzing market trends, and collaborating across departments. The Revenue Manager serves as both an advisor to internal stakeholders and a liaison to clients, resolving payment issues through effective communication and skilled negotiation. This position can be based in any of our U.S. office locations and offers a hybrid work arrangement, allowing you to work both from home and at your designated Fenwick office. The frequency of in-office work will be determined by business needs and guided by your department's directives.

Requirements

Ability to make sound decisions under pressure.
Exceptional conflict resolution skills.
Ability to interpret data and turn insights into actionable strategies, and to persuade stakeholders to consider and adopt those strategies.
Clear, persuasive, and professional in both written and verbal interactions.
Ability to build trust and credibility while balancing firm priorities and client needs.
Skilled at organizing tasks, timelines, deadlines and stakeholders to deliver results.
Consistent application of confidentiality and tact when handling sensitive information or delicate negotiations.
Reporting to the Director of Billing & Collections, the ideal candidate will have a minimum of (5) years of experience in a law firm environment with demonstrated ability to lead teams and manage high-visibility processes.
Bachelor’s degree required.

Responsibilities

Analyze account data to identify trends, risks, and opportunities for improvement.
Serve as a trusted advisor, balancing firm priorities with client relationships.
Take ownership of the collections process, ensuring timely and accurate resolution of outstanding accounts.
Engage directly with clients to resolve issues with professionalism and tact.
Collaborate with firm management, partners, practice group leaders and finance members to optimize collection strategies.
Design and prepare analysis and reports for stakeholders to evaluate progress and make decisions based on data and recommendations.
Manage projects related to collections strategy and process optimization.
Develop best practices and SOPs for routine collections, including key escalation points.