Revenue Intelligence Operations Manager, Renewals

Veeam Software

6d•$102,700 - $263,000•Remote

About The Position

Sitting at the center of the post-sales ecosystem, the Senior Renewals Operations Manager ensures that renewals execution, seller workflows, customer-facing processes, and performance insights operate as a cohesive system — aligned with Customer Success, Support, Professional Services, and Sales. This role brings together people, data, process, and technology — including AI-driven capabilities — to improve renewal outcomes, predictability, and scale. It carries significant executive visibility and influence across regions and functions.

Requirements

Experience in Revenue Intelligence Operations or a similar role.
Strong understanding of post-sales ecosystems, including Customer Success, Support, Professional Services, and Sales.
Proficiency in data analysis and AI-driven tools.
Experience in managing operating models and defining KPIs.
Ability to drive cross-functional alignment and change management.
Excellent communication and executive reporting skills.

Responsibilities

Serve as a trusted operational partner to VP and Director of Renewals Operations; deliver executive-ready insights and support MBRs, QBRs, and strategic planning cycles.
Own the end-to-end renewals operating model and cadence; define and track globally consistent KPIs, leading indicators, and risk signals.
Own and continuously improve the Renewals Account Manager experience; reduce operational friction and increase time spent in high-value customer interactions.
Drive coordination on cross-functional initiatives; champion disciplined change management to ensure high adoption of new processes and tools across regions.
Leverage analytics and AI-powered tools to improve renewal predictability, identify churn risk, surface expansion signals, and reduce manual work for sellers and leaders.

Benefits

Unlimited paid time off
12 paid holidays including 4 global VeeaMe Days for self-care
24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning