Revenue Integrity Manager

YMCA of Columbia Willamette•Portland, OR

13h•$55,000 - $70,000•Hybrid

About The Position

The Revenue Integrity Manager provides centralized oversight, governance, and technical leadership for accounts receivable (A/R), collections, revenue recognition, restricted funds compliance across the organization, and is responsible for program and membership builds in the associations primary Customer Relationship Management (CRM) system. While day-to-day transaction entry remains decentralized at branch and program levels, this role establishes standards, develops and enforces standard operating procedures (SOPs), monitors compliance, and intervenes when practices fall out of alignment. This position is critical to shifting the organization from inconsistent, cash-based practices to disciplined accrual-based revenue recognition, timely A/R follow-up, and structured collections activity.

Requirements

Minimum of 3–5 years of experience in nonprofit operations, accounting, or finance.
At least 2 years of direct experience in accounts receivable, billing, or collections.
Demonstrated understanding of accrual accounting and nonprofit revenue recognition principles.
Experience developing SOPs and training staff across departments without direct supervisory authority.
Demonstrated ability to balance operational partnership with enforcement of financial standards and controls.
Experience working in decentralized or multi-location organizations preferred.
Ability to analyze operational workflows and identify upstream causes of accounting or billing issues.
Familiarity with Daxko or similar nonprofit CRM and billing systems preferred.
Strong analytical, organizational, and problem-solving skills.
High attention to detail with the ability to see systemic issues and drive corrective action.
Proficiency in Microsoft Excel and Word; comfort working with financial data and reports.
Clear, confident communicator able to translate technical requirements into practical workflows.
Financial integrity and accountability
Systems thinking and process discipline
Sound judgment and decision-making
Ability to influence without direct authority
Commitment to equity, inclusion, and respectful collaboration

Nice To Haves

Experience working in decentralized or multi-location organizations preferred.
Familiarity with Daxko or similar nonprofit CRM and billing systems preferred.

Responsibilities

Establish, document, and maintain organization-wide SOPs for accounts receivable, revenue recognition, collections, and write-offs.
Enforce accrual-based revenue recognition standards across all programs and facilities; ensure revenue is recorded when earned, not when cash is received.
Provide training, guidance, and ongoing support to branch and program staff responsible for A/R entry and follow-up.
Monitor A/R aging, trends, and compliance with established standards; proactively identify breakdowns and require corrective action.
Own collections governance, including escalation thresholds, membership or program termination timelines, write-off criteria, and coordination with third-party collections agencies.
Serve as the primary liaison with external collections agencies and oversee account placement, recalls, and reporting.
Prepare month-end A/R-related journal entries, reconciliations, and management reports.
Partner with Accounting and Finance leadership during year-end audit and internal reviews.
Balance strong customer service expectations with consistent enforcement of financial policies.
Identify process gaps, control weaknesses, and operational inefficiencies; implement improvements to strengthen internal controls, revenue recognition compliance, and cash flow management.
Maintain confidentiality and exercise sound judgment in all financial decisions.
Provide centralized oversight and governance of program, membership, and billing configuration within the organization’s CRM system.
Develop and maintain standards for CRM program builds to support accurate billing, revenue recognition, reporting, and operational consistency.
Partner with operational leaders to ensure program setup aligns with accounting requirements, business rules, reporting needs, and participant experience expectations.
Review and approve complex or non-standard program configurations to reduce revenue leakage, billing inconsistencies, and downstream accounting corrections.
Identify opportunities to improve data structure, standardization, automation, and reporting integrity within CRM workflows.
Participate in regular check-ins with supervisors and cross-functional finance and operations meetings.
Engage in relevant professional development related to nonprofit accounting, compliance, revenue recognition, and systems improvement.
Promote a culture of accountability, learning, and continuous process improvement across decentralized teams.
Maintain cross-functional accounting knowledge to support continuity of finance operations during staffing transitions, extended absences, or peak workload periods.
Provide operational accounting support as needed, including accounts payable, reconciliations, journal entries, and month-end close activities.
Other duties as assigned?that may include special projects.