Revenue Enablement Program Manager, Customer Success
About The Position
Houzz is seeking a Revenue Enablement Program Manager to own post-onboarding enablement for Customer Success, International GTM teams, and Revenue tech stack adoption. This role ensures CSMs and global teams have the skills, confidence, and the clarity to drive retention, renewal, and value. What Youâll Own: - Everboarding programs for CS / COS / Existing Business teams - Renewal, retention, and value reinforcement motions - International GTM enablement and localization - Post-onboarding adoption of Gong, Salesforce, telephony, and GTM tools - Manager enablement for CS leaders What Success Looks Like: - CSMs are confident in renewal and value conversations - International teams feel supportedânot overloaded - Tool usage reinforces process discipline and visibility - CS leaders see enablement as a performance partner What You Will Not Own: - AE enablement of any kind - New hire onboarding - Tool configuration or systems implementation - Key Partnerships - Customer Success leadership - Revenue Operations - Instructional Design - Product Marketing (as needed)
Requirements
- 4+ years in Sales Enablement, Sales Training, or related revenue-facing role (B2B SaaS strongly preferred).
- Proven track record as a top-performing sales professional or trainer before moving into enablement.
- Strong facilitation, presentation, and coaching skills; able to engage both in-person and virtually.
- Deep understanding of sales processes, methodologies, and buyer psychology.
- Excellent written and verbal communication skills, with the ability to distill complex ideas into simple, actionable insights.
- Experience managing learning platforms, content systems, or sales enablement tools (e.g., Seismic, Salesloft, Outreach, Gong, Chorus, Zoom).
- Strong project management skills with the ability to prioritize, execute, and meet deadlines in a fast-paced environment.
Nice To Haves
- 7â10+ years in Enablement, L&D, or Customer Success leadership
- Strong understanding of retention and lifecycle motions
- Experience supporting global or distributed teams
- Comfort working across tools, process, and people
Responsibilities
- Design, facilitate, and continuously improve training programs for onboarding, ongoing education, product rollouts, and sales methodology.
- Deliver engaging virtual enablement sessions to global revenue teams (AEs, CSMs, SGMs, PSS, COS, etc.).
- Partner with sales leadership to identify performance gaps and implement targeted enablement initiatives.
- Provide 1:1 and group coaching on discovery, pitching, objection handling, and deal execution.
- Embed frameworks such as MEDDICC, Sandler, or Challenger to reinforce consistent sales execution.
- Develop and maintain playbooks, pitch decks, competitive battlecards, and process guides.
- Ensure resources are accessible, up to date, and aligned to the buyer journey.
- Work with Product Marketing and Product Management to translate new features into effective sales messaging and training.
- Partner with RevOps to analyze sales data, identify trends, and measure enablement impact.
- Track adoption, engagement, and performance outcomes tied to enablement initiatives.
- Report on enablement effectiveness and continuously refine strategies to maximize revenue impact.
Benefits
- Flexible Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
