Customer Success Enablement Manager
About The Position
HireNow Staffing is partnering with a fast-growing enterprise B2B marketplace that is entering a critical stage of scale. As customer volume and product complexity increase, the company is investing in enablement as a strategic lever —not an afterthought. This role is designed for a seasoned Customer Success Enablement Manager who knows how to build structure where none exists, bring clarity to execution, and help a Customer Success team operate with confidence, consistency, and precision. You will sit at the center of Customer Success operations, ensuring the team is equipped to deliver strong outcomes across onboarding, adoption, renewals, and expansion. This is an onsite role in New York City and a hands-on opportunity for someone who wants real ownership, visibility, and impact.
Requirements
- 2–5 years of experience in Customer Enablement, Customer Success Operations, or closely related roles
- Prior experience building enablement programs from scratch (not just maintaining existing ones)
- Hands-on experience creating training content, documentation, onboarding paths, and playbooks
- Background in a fast-growing SaaS, marketplace, or technology-enabled organization
- Strong organizational discipline with a nothing drops execution mindset
- Excellent written and verbal communication skills
- Stable career history with clear progression and ownership
Nice To Haves
- Prior Customer Success or Sales Enablement experience in early-stage or scaling companies
- Familiarity with product-led or complex B2B customer journeys
- Background in Learning & Development, HR tech, or tech-enabled services
- Demonstrated intellectual curiosity and continuous improvement mindset
- Ability to simplify complex product or workflow concepts into usable guidance
- Strong cross-functional influence without formal authority
Responsibilities
- Own Customer Success enablement from the ground up, including onboarding programs, playbooks, templates, training materials, and internal documentation
- Design and maintain scalable enablement resources that improve execution across the entire customer lifecycle
- Partner closely with Customer Success leadership to identify skill gaps, process friction, and training needs
- Translate product updates, customer feedback, and best practices into clear, actionable guidance for CS teams
- Ensure enablement materials are easy to find, consistently used, and continuously updated
- Support readiness across onboarding, adoption, renewals, expansion, and risk management motions
- Align messaging and expectations across Product, Sales, RevOps, and Implementation
- Act as a force multiplier by reducing ambiguity and enabling proactive, high-quality customer engagement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
