Customer Success Enablement Manager

MagicSchool AI

4d

About The Position

MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.
The Customer Success Enablement Manager is responsible for elevating the effectiveness of the Customer Success organization by enabling consistent, confident execution across the customer lifecycle. This role designs and delivers scalable enablement programs that help CSMs drive customer adoption, value realization, retention, and expansion. Reporting to Revenue Enablement, this role partners closely with Customer Success leaders to ensure post-sale teams are aligned, prepared, and effective.

Requirements

• Proven experience within a high-growth SaaS or technology company, preferably in the EdTech industry.
• Deep domain knowledge and demonstrated success supporting Customer Success strategy and enablement, with a clear focus on adoption, retention, and expansion.
• Proven track record in executing GTM strategy, including defining the Customer Journey and driving implementation of CS engagement methodologies.
• Demonstrated ability to scope, define, and manage cross-functional projects, including setting measurable goals and tracking early metrics for success.
• Strategic systems thinker, capable of defining strategic frameworks that scale with the business.
• Strong analytical skills, capable of translating Gong data and other insights into actionable GTM decisions.
• Exceptional cross-functional collaboration and influence skills, effective at driving alignment without direct authority.
• Ability to structure and implement processes (e.g., planning, feedback loops) to bring consistency to a fast-paced environment.

Responsibilities

• Scalable Program Design: Develop and standardize multimodal enablement programs (live, self-serve, and role-play) to ensure consistent execution and high-impact skill development across all CSM tiers.
• Data-Driven Insights: Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
• Cross-Functional Readiness: Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks (e.g., Back-to-School).
• Strategic Leadership Frameworks: Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions.
• Performance Optimization: Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions that stabilize execution.

Benefits

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
• Every employee is offered generous stock options, vested over 4 years.
• 401k match & monthly wellness stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed