Revenue Enablement Program Manager, Customer Education

Houzz

19h•$120,000 - $150,000•Remote

About The Position

We are seeking an experienced and strategic Revenue Enablement Program Manager to own Customer Training across onboarding, partner enablement, and paid education services. This role is responsible for building a scalable customer and partner training motion that accelerates time to value, drives product adoption, improves retention, and unlocks services revenue. This role sits within Revenue Enablement and partners closely with Customer Success, Sales, Partnerships, Product, and Services. You will own the end-to-end strategy, content, delivery model, and measurement for customer and partner training programs, with a mandate to evolve training into a repeatable, monetized offering.

Requirements

5+ years in Revenue Enablement, Customer Enablement, Learning Programs, or a related role
Proven experience designing and scaling customer or partner training programs
Strong instructional design and adult learning expertise
Ability to translate product functionality into clear customer outcomes
Strong cross-functional leadership and stakeholder management skills
Data-driven approach to program design and optimization
Strong project management skills with the ability to operate in ambiguous, build-from-scratch environments

Nice To Haves

Experience building or supporting paid services or monetized training offerings preferred
Experience supporting SaaS customer onboarding and post-sale enablement
Familiarity with customer lifecycle enablement, adoption frameworks, or value realization models
Experience working with learning platforms or content management systems
Background in fast-growing or scaling organizations

Responsibilities

Customer & Partner Training Program Development: Design, build, and scale customer and partner training programs across onboarding, advanced use cases, and ongoing education
Define clear learning objectives tied to adoption, retention, and customer outcomes
Develop role-based, lifecycle-aligned curricula for customers and partners
Ensure training programs support successful onboarding, early activation, and long-term value realization
Paid Training & Services Enablement Build and launch paid customer and partner training offerings in partnership with Services and GTM leadership
Define training packages, delivery models, and success criteria
Partner with Sales and Customer Success to support positioning, attach, and expansion of paid training
Track revenue contribution, attach rate, and ROI of training services
Content Development & Learning Design: Develop scalable training content including live workshops, virtual sessions, on-demand courses, facilitator guides, and participant materials
Translate product capabilities into practical, outcome-driven customer workflows
Continuously update training content based on product changes, customer feedback, and adoption data
Ensure content is consistent, high quality, and easy to deliver at scale
Facilitator Enablement & Delivery Readiness Enable and certify internal and external facilitators to deliver customer and partner training
Establish delivery standards, certification criteria, and quality controls
Coach facilitators to reinforce value, adoption best practices, and customer outcomes
Ensure consistent learner experience across all delivery formats
Cross-Functional Collaboration: Partner with Customer Success to align training to onboarding motions, health scores, and renewal outcomes
Collaborate with Sales and Partnerships to support customer and partner readiness pre- and post-sale
Work closely with Product to ensure training reflects product truth and roadmap direction
Act as the single point of accountability for customer and partner training within Revenue Enablement
Metrics & Impact: Define and track success metrics for training programs, including adoption, time to value, retention, and services revenue
Measure engagement and effectiveness of training delivery and content
Use data and feedback to continuously optimize programs and prioritize investment
Report on training impact to Revenue Enablement and GTM leadership