Revenue Enablement Manager

Eptura•Atlanta, GA

About The Position

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe. Job Description Eptura is seeking a Revenue Enablement Manager to join the Enablement team. In this role, you will drive the strategy and execution of CX-related enablement programs designed to equip CX professionals with skills, knowledge, and process expertise. By working closely with CX leaders, Enablement Delivery, Marketing, Operations, Product, and Sales, you will drive cross-functional alignment and prioritization. You will support function-specific training, enablement programs, and initiatives designed to deliver relevant, valuable, and differentiating experiences that drive adoption, retention, and customer satisfaction. This includes continuously upskilling customer-facing teams to ensure they’re equipped to partner with our customers to achieve their asset and workplace goals. In the spirit of continuous improvement, you will consistently measure the effectiveness of the implemented CX-enablement strategy. You are experienced working with CX customer-facing teams, including Customer Success, Customer Support, and Professional Services. A key component of success will be the ability to roll up your sleeves, wear many hats, and effectively prioritize key initiatives to provide solutions that improve CX enablement through efficiency and scale.

Requirements

6+ years of customer-facing experience, including 3+ years of experience in a CX role
Domain knowledge of CX methodologies, processes, and training best practices
Demonstrated ability to establish and manage project priorities and timelines to achieve results
Experience building effective, scalable programs that support multi-product product portfolio
Experience working in a high growth, fast-paced technology environment
Strong facilitation and presentation skills
Curiosity & desire to learn new skills and step into unknown challenges
Excellent verbal and written communication skills

Responsibilities

Identify the knowledge and skills required for successful outcomes of all CX roles.
Work with the CX and Enablement Delivery teams to establish role-based curriculums and programs that drive knowledge and skill development.
Align and execute programs that build foundational role-based capability.
Facilitate the delivery of the tools and programs that support the knowledge, skill development, and leader coaching.
Enable CX teams on new product functionality, best practices, and usage of Eptura solutions to drive desired goals and outcomes.
Build relationships with key business stakeholders to aid in identifying ongoing needs.
Establish ongoing cross functional collaboration with the broader CX, enablement, Marketing, Operations, Product, Product Enablement, and Sales teams to drive internal alignment on the CX-enablement strategy and prioritization.
Drive consistency and efficiency of the delivery of programs and tools across all CX teams.
Analyze data insights, participation trends, and feedback to inform program development and closely monitor/track results of programs to ensure continuous improvement of enablement resources and programs.