Revenue Enablement Manager

ShipBob, Inc.

6d•Remote

About The Position

We’re seeking a Revenue Enablement Manager who will support product, technical enablement and operational readiness for our Revenue Teams, and a particular focus on our Solutions Engineering and Implementation teams. This role is centered on helping merchant-facing teams deliver consistent, high-quality merchant experiences through scalable training, documentation, and practical resources. Rather than traditional seller coaching, this role will partner closely with Solutions, Implementation, Product, and Operations leaders to translate complex workflows, technical processes, and fulfillment concepts into clear learning experiences and actionable tools. The right person enjoys simplifying complexity, building structured resources, and enabling teams to execute with confidence during onboarding, ramp-up, and ongoing merchant engagements. This role reports to the Senior Director, Revenue Enablement.

Requirements

3+ years in merchant-facing technical, operations, implementation, or solutions teams; with experience supporting those teams through training, documentation, or program development.
Experience building structured resources such as onboarding programs, playbooks, technical guides, or process documentation.
Ability to simplify complex operational or technical concepts into practical, easy-to-use learning materials.
Strong collaboration skills with cross-functional partners including Product, Operations, and Customer Experience teams.

Nice To Haves

Experience in high-growth SaaS, logistics, ecommerce, or supply chain environments is a plus.
Background in enablement, instructional design, implementation, solutions engineering, operations training, or similar fields is welcome but not required.

Responsibilities

Design and build training materials, guides, and reference resources that help Solutions Engineers and Implementation Managers execute consistently across merchant engagements.
Translate complex operational workflows, fulfillment processes, and technical concepts into clear, structured enablement content.
Develop scalable onboarding experiences and role-based learning paths focused on technical knowledge and execution.
Partner closely with Product, Operations, Merchant Success, and RevOps teams to ensure technical updates, process changes, and new capabilities are reflected in enablement resources.
Act as a bridge between technical teams and enablement to ensure knowledge is captured, documented, and operationalized.
Support rollout of new tools, processes, or network changes through structured enablement plans.
Create practical, real-world learning experiences including eLearning, job aids, playbooks, and workflow documentation.
Build structured resources that help teams navigate merchant conversations, technical onboarding scenarios, and operational challenges.
Continuously refine content based on feedback from Solutions and Implementation teams.
Partner with leadership to identify gaps in technical readiness and prioritize enablement initiatives that improve consistency and efficiency.
Monitor adoption of resources and training programs, iterating based on team feedback and performance signals.
Additional duties and responsibilities as necessary.