Revenue Cycle Trainer and Auditor (5032)

Southern Illinois University School of Medicine•Springfield, IL

3d•Onsite

About The Position

The Revenue Cycle Trainer and Auditor performs training and development activities for newly hired and seasoned colleagues in various SIU departments. The role administers, evaluates, develops, and implements in-person and virtual classes, workshops, programs, training documents, and other physical or electronic resources. Training topics may include processes, workflows, the ERM system, insurance websites, and department-specific protocols. The position requires in-depth applications knowledge to address each department’s training needs and is on-site only. The incumbent trains and mentors Revenue Cycle staff on systems, processes, procedures, and protocols; provides on-site user guidance; and promotes consistent implementation of standardized Revenue Cycle policies and workflows. The role also develops and maintains procedures and reference materials, evaluates processes for improvement opportunities, assesses training needs and learning transfer, and monitors compliance. The incumbent may participate in personnel recruitment and onboarding, serve as backup to Revenue Cycle teams, and contribute to committees, meetings, workgroups, and special projects. Additional duties may be assigned.

Requirements

High school graduation or equivalent.
At least one year in total from progressively more responsible work experience in a training or leadership capacity and/or college coursework in Management, Finance, Business, or a closely related discipline. The posting equates 60 semester hours or an associate degree to one year.
Two years of experience in the patient revenue cycle, including areas such as patient registration, eligibility verification, scheduling, referrals and authorizations, claims billing, insurance follow-up, denial management, coding, cash management, payment posting, customer service, or collections.
Two years of work experience with programs such as Athena, IDX, or Centricity Business (CB). Experience requirements in the listed categories may run concurrently.
Pre-employment background screening is required.

Responsibilities

Conduct classroom, virtual, and one-on-one training on SIU HealthCare systems, departmental processes, and procedures.
Demonstrate knowledge of supported applications, including Athena IDX (CB), TouchWorks, Epic, reporting and tracking tools, Microsoft Excel or Smartsheets, and Microsoft Office applications such as Word and PowerPoint.
Provide on-site guidance and assistance to end users as necessary.
Ensure consistent implementation of standardized Revenue Cycle policies, procedures, workflows, and operational expectations.
Develop, implement, and maintain standardized operational procedures, reference materials, and workflows.
Evaluate existing processes and identify opportunities to improve efficiency, reduce unnecessary work, eliminate duplication, and enhance patient and staff experiences.
Mentor, educate, and train SIU HealthCare Revenue Cycle staff on protocols in patient care and Revenue Cycle settings.
Perform needs assessments and monitor compliance to ensure transfer of learning.
Participate in committees, leadership meetings, workgroups, and special projects as assigned.
Participate in recruitment, interviewing, selection, hiring, orientation, and retention of assigned personnel.
Provide backup to Revenue Cycle teams as needed, including insurance follow-up, customer service, pre-arrival, and Revenue Cycle staff in department or clinic spaces.
Promote a positive, respectful, accountable, and collaborative work environment.
Demonstrate leadership through professionalism, responsiveness, adaptability, effective communication, and support of organizational decisions.
Support organizational change initiatives and ensure employees understand and implement approved operational changes.
Attend supplemental trainings and classes to further develop knowledge and skills for the position.
Escalate significant operational, personnel, or patient service concerns through appropriate leadership channels.
Perform additional duties and responsibilities as assigned.