Revenue Cycle Systems Administrator

Vital Care Infusion Services•Phoenix, AZ

5d•Remote

About The Position

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care ( www.vitalcare.com ) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. Job Summary: The primary function of the Revenue Cycle System Administrator is to oversee and monitor the continued development of revenue cycle systems to ensure the successful delivery and effectiveness of the support provided to franchise partners across the Vital Care network.

Requirements

Strong time management and organizational skills with attention to detail and ability to prioritize multiple tasks.
Highly effective communicator with superior listening, understanding, speaking, and writing skills.
Self-starter with a positive attitude and ability to work in a rapidly changing environment.
Must be able to communicate issues and offer suggestions to management for process improvement.
Excellent problem-solving skills.
Excellent organizational skills.
Ability to work remotely.

Nice To Haves

Associate degree Preferred.
CareTend, CPR+, or equivalent experience.
Previous experience in the home infusion industry required.

Responsibilities

Assist with maintenance of revenue cycle-related functionality within CareTend and Waystar.
Manage RCM-related Help Desk tickets.
Develop controls and manage access to payer web portals.
Oversee payer enrollments for ACH payments and electronic remit feeds.
Oversee payer enrollments within Waystar.
Specify users and user access levels for Waystar.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.