Revenue Operations Systems Administrator

Passport Labs, Inc.•Charlotte, NC

About The Position

As Revenue Operations Systems Administrator, you will play a critical role in building, maintaining, and evolving our go-to-market (GTM) systems. Reporting to the Director of Revenue Operations, you’ll partner closely with teams across Sales, Client Success, Marketing, Proposal Operations and Solutions Engineering to ensure that our Salesforce environment and related tools are fully optimized, integrated and aligned to our business strategy. Your work will directly impact the efficiency and effectiveness of our customer- facing teams. You’ll also leverage different technologies - including Gong, HubSpot, Pursuit and Responsive to enhance automation, reporting and data quality across the GTM sector. At Passport, you will step into a role with immediate and meaningful impact. How we work matters as much as what we build. Passporters are encouraged to be owners, choose growth over comfort, and communicate with transparency. As a key member, you'll blend technical expertise with a process-oriented mindset to help Passport’s GTM teams operate smarter, faster, and more effectively. You will have the autonomy to drive solutions from concept to launch, working side-by-side on a high-performing RevOps team focused on productivity, performance, and partnerships with internal stakeholders. Join us as we build the foundation that powers Passport’s continued growth.

Requirements

4+ years of experience in Revenue Operations, Salesforce Administration, or other related technical operations role
Proficiency in Salesforce Sales Cloud
Familiarity with GTM platforms and Integrations (e.g., HubSpot, Gong, Ironclad, Looker, Pursuit, NetSuite)
Strong understanding of data governance, compliance and Salesforce best practices
Experience building reports and dashboards using Salesforce and analytics tools
Excellent troubleshooting and problem-solving skills with high attention to detail
Effective communicator with a collaborative approach across GTM stakeholders
Salesforce Administrator certification
An aptitude for problem solving
Ability to communicate effectively

Responsibilities

Administer and optimize Salesforce, Gong, and other GTM tools to ensure high system performance, data integrity, and business alignment.
Design and implement scalable automations, flows, and customizations to meet evolving business needs.
Identify key business metrics, design dashboards and ensure team alignment.
Design and deliver reports and dashboards that provide actionable insights into GTM performance and pipeline health.
Collaborate with revenue stakeholders to understand pain points, scope solutions, and proactively drive business impact.
Own and evolve our RevOps tool ecosystem, serving as the systems steward for integrations and other applications.
Maintain technical documentation and drive adoption of best practices across users and teams.
Manage user roles, profiles, and security settings in compliance with internal policies
Drive continuous improvement by identifying inefficiencies, proposing enhancements, and executing roadmap projects.
Lead system audits and data hygiene efforts to ensure our CRM supports accurate reporting and compliance.