Systems Administrator – Field Operations

Jetson•Centennial, CO

8d•$75,000 - $90,000•Onsite

About The Position

We are looking for a System Administrator to own and optimize the technology platforms that power Jetson's field operations. This role sits at the intersection of IT systems administration, integration engineering, and operational efficiency—ensuring that our field technicians, project coordinators, and operations leaders have reliable, real-time access to the data and tools they need to deliver exceptional installations. You will be the primary administrator for our Field Service Management platform (Zuper) and its integrations with HubSpot CRM, managing everything from user permissions and data integrity to custom automations and API-driven workflows. You'll work closely with Field Operations, Customer Operations, and leadership to translate operational needs into system capabilities—building the technical backbone that allows Jetson to scale efficiently across multiple regions. This is a hands-on role for someone who thrives on solving problems, building automations, and making systems work seamlessly together. You will have significant ownership and autonomy, with the opportunity to shape how Jetson's field operations technology evolves.

Requirements

3+ years of experience administering enterprise platforms, ideally including CRM (HubSpot) or Field Service Management systems
Proven experience building and maintaining integrations using APIs
Proficiency in scripting or programming (Python, JavaScript, or similar) for automation and custom tooling
AI tools for operational automation experience
Strong understanding of data flows, system architecture, and how operational platforms connect
Excellent troubleshooting skills and ability to diagnose issues across interconnected systems
Clear communicator who can translate technical concepts for non-technical stakeholders
Self-directed and comfortable working independently with limited structure

Nice To Haves

Direct experience with Zuper, HubSpot, or similar FSM/CRM platforms preferred
Background in field service operations, HVAC, solar, or home services industries preferred
Experience with workflow automation platforms (Zapier, Make, n8n) or GitHub Actions preferred

Responsibilities

Serve as the primary administrator for Zuper (Field Service Management) and support HubSpot CRM administration, maintaining data integrity, user roles, security settings, and system documentation
Manage system configurations, updates, and health monitoring across operational platforms
Own user onboarding, access controls, and platform training for field and office teams
Build and maintain integrations between Zuper, HubSpot, and other operational systems (Google Workspace, timecard systems, reporting tools) via APIs and middleware
Monitor and troubleshoot real-time data synchronization to ensure field operations data flows accurately into CRM, dashboards, and reporting systems
Identify and resolve data quality issues at the source
Design and implement automation workflows across Zuper and HubSpot to streamline scheduling, dispatch, job status updates, and operational handoffs
Write scripts (Python, JavaScript, or similar) to extend platform capabilities, automate repetitive tasks, and enable custom triggers
Leverage AI tools and automation frameworks to enhance operational efficiency and reduce manual work
Develop and maintain dashboards and reports that provide visibility into field operations KPIs, technician performance, installation pipeline status, and permit tracking
Support leadership with ad-hoc analysis and system-driven insights
Act as the primary point of contact for platform support, troubleshooting issues, and coordinating with vendors when needed