Manager, Clinical Business Systems | Revenue Cycle

Gundersen Health System•Stanfold, WI

1d•Remote

About The Position

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 40 Emplify Health is seeking an experienced Manager, Clinical & Business Systems to join our team! The Manager of Clinical and Business Applications will be instrumental in advancing innovation, ensuring high-quality outcomes, and steering the development of applications that enhance organizational efficiency. The ideal candidate will excel in managing relationships between business operations and information technology, possess experience working collaboratively with Agile teams, and demonstrate a strong ability to mentor and develop high-performing professionals. This position provides direct oversight of approximately 15 Application Analysts and is responsible for strategic direction, resource coordination, and strong partnership with business leaders. The Manager will ensure technology initiatives align with operational goals while maintaining a focus on continuous improvement and financial stewardship. Epic billing systems—Resolute Professional Billing and Hospital Billing—are central to this role, supporting both professional and hospital revenue cycles. Professional billing workflows are complex and include provider‑based billing (with required patient notifications), specialty‑specific workflows (e.g., surgeon billing decisions and placeholder charges), and discount application processes. These functions require specialized expertise and familiarity with bundled episodes, discount billing, case rates, global billing, and inpatient professional charging. What's Available: 1.0 FTE Schedule: Monday-Friday Days Location: Remote eligible position for residents of WI, MN, and IA. However, would require willingness to work onsite as needed for business needs. Occasional travel to the Green Bay, WI area throughout the year as well. Immigration sponsorship (e.g., H-1B) is not available for this position. If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you! Core for all Leaders Organizational Strategy and Implementation -- Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff. Fiscal Management -- Effectively uses established processes to ensure accountability for effective operations and resource management. Human Resource Management -- Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled employees. Excellence in Service and Quality-- Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service. Utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design. Organizational Leadership -- Provides leadership and accomplishes objectives by ensuring the integration of processes and initiatives while modeling collaboration. Participates and supports in brand/service delivery teams as requested. Maintains accountability for implementation of requirements of regulatory agencies Serves as liaison to the community Duties and responsibilities as defined by specific department (if applicable) PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES: Mission: Together, we inspire your best life by relentlessly caring, learning and innovating. Vision: Leading with love, we courageously commit to a future of healthy people and thriving communities. Values: Belonging, Respect, Excellence, Accountability, Teamwork, Humility Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities. If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-775-0267. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future. Equal Opportunity Employer Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself! What You Can Expect: Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees. Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.

Requirements

Bachelor's degree or equivalent 3-4 years' education and experience
3-4 years of experience in clinical and business system implementation support or health information management.
Passion for service excellence and continuous improvement
Strong leadership and team building capabilities

Nice To Haves

Prior supervisory or team‑lead experience preferred.

Responsibilities

Lead and inspire a team of analysts to develop and implement strategic and operational plans for clinical systems, ensuring alignment with industry trends, regulatory requirements, and organizational objectives.
Recruit, develop, and retain a motivated, high-performing team through effective leadership and engagement.
Build and maintain strong partnerships with internal departments and external stakeholders to foster collaboration and alignment on key initiatives.
Leverage business engagement to understand and anticipate organizational needs, exercising business acumen, and creativity to shape demand effectively.
Enable product and service managers to gain deeper insights into diverse business and geographical requirements, facilitating tailored solutions.
Communicate clinical products and services clearly to business constituents and fusion teams to ensure alignment and adoption.
Applicable technology competency completed within six months of hire for technology supported.
Champion innovation by researching and applying new methodologies, tools, and technologies to enhance learning and system performance.
Ensure team awareness and focus on strategic priorities to maximize impact and resource utilization.
Oversee financial management by achieving budget targets, analyzing financial data, and implementing cost-efficient solutions.
Manage relationships with software vendors and service providers, including contract negotiations, service agreement oversight, and prompt issue resolution.
Promote a culture of continuous improvement and data-driven decision-making across the organization.
Track and report on key performance indicators to evaluate the success of initiatives and stakeholder satisfaction.

Benefits

Competitive Benefits: We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.
Work-Life Balance: We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.
Professional Development: Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.
Diversity, Equity & Inclusion: We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.
Additional Employee Discounts and Perks

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