Revenue Cycle Success Manager

Joyful Health

13d•Remote

About The Position

Customer success at Joyful Health isn’t a support function. It’s the strategic layer that ensures practices don’t just receive billing services — they experience improved outcomes. This is a remote role with a preference for candidates in the NYC area, who would be open to a hybrid working model. The Revenue Cycle Success Manager is one of the primary differentiators in the Joyful customer experience. Our customers choose Joyful not only for our technology and billing infrastructure, but for the expertise and partnership they receive through their RSM. This role combines deep revenue cycle knowledge with strategic customer leadership, helping practices navigate the complexity of healthcare reimbursement while translating Joyful’s capabilities into measurable financial improvement. The RCM Success Manager is the primary relationship owner for Joyful Health customers. You will own the executive relationship, the strategic narrative, QBRs, and escalation management end-to-end. This role sits at the intersection of revenue cycle expertise, customer strategy, and product signal. RCM Success Managers at Joyful Health need to hear what their customers are really asking for, translate those needs to relevant cross-functional team members, and help prioritize changes where necessary. This requires commercial instinct, analytical rigor, and product-level thinking across the team. You’ll partner closely with our RCM Center of Excellence (CoE), pulling deep analyses and benchmarking insights, then translating that data into clear, actionable recommendations for practice leadership. This is a role for someone who wants to operate like a mini product manager — someone who is product-oriented and customer-obsessed. The RSM role is accountable for Joyful customer outcomes, not just activity.

Requirements

5–8+ years of experience in healthcare revenue cycle management, healthcare technology, or a related domain
Experience working and/or managing denials and A/R in complex specialties such as ABA, IOP, Wound Care, etc.
Direct experience working with medical practices, provider groups, or health systems in a vendor, customer success or consulting role.
Strong working knowledge of key RCM metrics (AR aging, denial rates, collection rate, payer mix, cash acceleration, etc.)
Experience owning or materially influencing retention, renewal, or expansion outcomes
Experience leading executive-level conversations (COO, CFO, practice owner)
Experience running structured business reviews (QBRs or equivalent)
Comfortable translating complex performance data into a clear business narrative
Highly organized and able to manage 5–6 accounts end-to-end without dropping details
Calm under pressure and capable of owning escalations through resolution
Systems-oriented — you recognize patterns across accounts, not just isolated issues
Commercially minded — you understand that retention and expansion are outcomes, not accidents
Strong written and verbal communicator with executive presence