Revenue Cycle - Registration

The Ohio State University

6d•Onsite

About The Position

Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent participant service while processing participant demographic information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, scheduling, billing, and participant service. The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration for wellness classes, and participant communication). This position is responsible for providing participants with accurate, up-to-date information regarding products, services and general procedures for the program. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment and demographic information is gathered to support participant program tracking and research purposes. Solves routine and complex participant problems and knows where to direct participants to address specific questions. Communicates regularly with staff, within the product/service line to ensure participant and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Requirements

High School Diploma or GED.
PC Knowledge and interpersonal, verbal, and written communication.
Minimum 6 months experience in participant service or a healthcare environment.

Nice To Haves

Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
Medical terminology, coding and third party reimbursement experience.
Ability to work in multiple systems for assigned tasks, management and reporting.
Strong problem-solving and presentation skills.
High level of participant service skills.
Able to prioritize and coordinate multiple tasks in a busy environment.

Responsibilities

Providing participants with accurate, up-to-date information regarding products, services and general procedures for the program.
Schedule return appointments and/or other appointments as assigned.
Assures accurate appointment and demographic information is gathered to support participant program tracking and research purposes.
Solves routine and complex participant problems and knows where to direct participants to address specific questions.
Communicates regularly with staff, within the product/service line to ensure participant and department staff needs are met.
Creates a positive first impression.
Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.
Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions.
Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures.
Must maintain proficiency in utilizing all applicable systems.
Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies.
Attends Health System and Departmental In-services.