Revenue Cycle QI Trainer - Hospital Billing (Hybrid)

Cedars-Sinai Medical Center•Los Angeles, CA

7d•Hybrid

About The Position

Cedars-Sinai is seeking a Revenue Cycle Quality Improvement (QI) Trainer - Hospital Billing (Hybrid) to play a crucial role in ensuring flawless revenue cycle operations. This role involves developing and delivering educational materials, leading training sessions, and mentoring team members to foster growth. The trainer will align training needs with operational goals, manage system updates, and drive performance improvements. This position requires a strong understanding of Electronic Health Records (EHR), specifically CS-Link/Epic, to develop and deliver training curriculum. The trainer will analyze workflows, application dependencies, and user proficiencies to define learning objectives, and design role-based training materials incorporating adult learning principles. They will translate complex technical information into understandable steps, validate information for curricula, and devise assessment methods to evaluate training effectiveness. The role also involves contributing to the planning and development of patient scenarios in the training environment, applying project management principles, and serving as an EIS contact for functionality inquiries. Building and maintaining documentation for Epic training curricula and authoring tools is also a key responsibility, along with a commitment to continuous learning and staying updated on new technologies.

Requirements

High school diploma or GED required.
At least 3 years of experience in a supervisory, training, or instructional position is required.
At least 3 years of experience with a revenue cycle application related to the department: Patient Services, Patient Revenue Management, Hospital Billing and Patient Revenue Management.
This is a hybrid role, so you must currently live in the Los Angeles area or be willing to relocate to the area for onsite requirements.

Nice To Haves

Bachelor’s degree or equivalent experience in business, healthcare, health science, public health, or education/training or another related field preferred.
Certified Healthcare Access Associate (CHAA) preferred.
EPIC certification in Admission, Discharge, Transfer (ADT), Hospital Billing (HB) Resolute and/or Physician Billing (PB) Resolute is preferred.
Epic HB Resolute experience is highly preferred.
Extensive experience in hospital billing (HB) is highly preferred.

Responsibilities

Facilitates and provides technical training; assessment, preparation, delivery, and evaluation to address the operational & technical training requirements of the revenue cycle.
Actively contributes as a subject matter expert (SME) in projects, and sustains meaningful relationships with business partners, Enterprise Information Services (EIS), leadership, system users, and vendors.
Uses understanding of the Electronic Health Record (EHR – CS-Link/Epic) in detail to competently develop training curriculum and facilitate training delivery.
Analyzes coordinated workflow, application dependencies, and user proficiencies through collaboration with end users, SME, and application analysts to determine learning objectives.
Designs and maintains role-based training materials and scenarios, crossing CS-Link/Epic modules and other applications, to incorporate guidelines based upon adult learning principles.
Translates complex and coordinated technical functionality and workflow into easily understood steps.
Validates information prior to incorporating into curricula.
Devises modes of assessment to measure the efficiency of the course and actively incorporates feedback received to improve the training offered.
Facilitates technical training while monitoring and adjusting the approach as necessary to ensure maximum transfer and retention of knowledge among a variety of audiences.
Contributes to the planning, composition, development, build, and maintenance of the patient scenarios in the training environment, especially related to coordinated areas.
Incorporates guidelines and the latest tools from CS-Link/Epic.
Assists with training environment testing.
Applies project management principles to support the creation of project tasks, including recommendations of tasks, work estimates, and assignments.
Acts as an EIS contact for basic and complex functionality inquiries related to implementations and upgrades with a variety of customers including business operations, system users, and vendors.
Builds, maintains and updates documentation of processes and procedures for Epic training curricula, authoring tools, and application standards.
Takes ownership of personal growth and acts upon this opportunity to stay informed of new technologies.