Revenue Cycle PB Correspondence Manager - CBO
About The Position
The Revenue PB Cycle Correspondence Manager, reporting to the Director of Operations, CBO, is responsible for directing and coordinating all activities related to payer, patient, and internal correspondence within the revenue cycle. This includes ensuring timely and accurate responses to inquiries, appeals, medical record requests, and all written communications impacting reimbursement and accounts receivable. The Manager ensures that correspondence workflows support maximization of cash flow, reduction of avoidable denials, and improvement of patient and provider satisfaction. The role serves as the primary point of contact for correspondence‑related revenue cycle issues for assigned departments. The Manager proactively monitors key performance indicators related to correspondence turnaround times, appeal success rates, documentation compliance, and payer response trends. They maintain strong working relationships with clinical departments, CBO teams, and payers to ensure efficient resolution of issues and optimal AR management. The Manager analyzes correspondence metrics to identify operational trends, recommends process improvements, and leads special projects related to communication workflows. They oversee correspondence staff, ensuring proper training, quality assurance, and adherence to institutional, regulatory, and payer guidelines.
Requirements
- Reporting to the Director of Operations, CBO
- Directing and coordinating all activities related to payer, patient, and internal correspondence within the revenue cycle
- Ensuring timely and accurate responses to inquiries, appeals, medical record requests, and all written communications impacting reimbursement and accounts receivable
- Ensuring that correspondence workflows support maximization of cash flow, reduction of avoidable denials, and improvement of patient and provider satisfaction
- Serving as the primary point of contact for correspondence-related revenue cycle issues for assigned departments
- Proactively monitoring key performance indicators related to correspondence turnaround times, appeal success rates, documentation compliance, and payer response trends
- Maintaining strong working relationships with clinical departments, CBO teams, and payers to ensure efficient resolution of issues and optimal AR management
- Analyzing correspondence metrics to identify operational trends
- Recommending process improvements
- Leading special projects related to communication workflows
- Overseeing correspondence staff, ensuring proper training, quality assurance, and adherence to institutional, regulatory, and payer guidelines
Responsibilities
- Directing and coordinating all activities related to payer, patient, and internal correspondence within the revenue cycle.
- Ensuring timely and accurate responses to inquiries, appeals, medical record requests, and all written communications impacting reimbursement and accounts receivable.
- Ensuring that correspondence workflows support maximization of cash flow, reduction of avoidable denials, and improvement of patient and provider satisfaction.
- Serving as the primary point of contact for correspondence‑related revenue cycle issues for assigned departments.
- Proactively monitoring key performance indicators related to correspondence turnaround times, appeal success rates, documentation compliance, and payer response trends.
- Maintaining strong working relationships with clinical departments, CBO teams, and payers to ensure efficient resolution of issues and optimal AR management.
- Analyzing correspondence metrics to identify operational trends.
- Recommending process improvements.
- Leading special projects related to communication workflows.
- Overseeing correspondence staff, ensuring proper training, quality assurance, and adherence to institutional, regulatory, and payer guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
