Revenue Cycle Manager
About The Position
The Revenue Cycle Manager at Asher Health will lead and optimize both Partner Support and Billing Support functions to ensure a seamless, high-quality experience for partners and their patients. This role is responsible for driving operational excellence across support channels, resolving billing complexities, and building scalable systems that improve response time, accuracy, and satisfaction. This individual will act as a key bridge between Patient Success, Finance, and Operations, ensuring that billing processes and partner support workflows are efficient, compliant, and aligned with Asher Health’s patient-first philosophy. This is a hybrid/in-person role based in the Plano/Richardson area and will require regular in-office collaboration (4:1 model).
Requirements
- 5+ years in Customer Support, Billing Operations, or similar roles (preferably in healthcare, telehealth, or pharmacy)
- 2+ years in a management or team lead capacity
- Experience with billing systems, payments, and dispute resolution
- Strong understanding of support platforms (e.g., Zendesk or similar)
- Data-driven mindset with experience using metrics to drive decisions
- Excellent communication and problem-solving skills
- Ability to operate in a fast-paced, high-growth startup environment
Nice To Haves
- 3-5+ years in Billing, Accounts Receivable or Financial Operations
- Experience owning billing processes end-to-end
- Experience building support teams and processes from early-stage to scale
- Exposure to compliance and regulatory considerations in healthcare
Responsibilities
- Manage and develop the Partner Support Team (chat, email, phone, SMS)
- Establish SLAs, KPIs, and QA processes to ensure timely and high-quality responses
- Act as an escalation point for complex partner issues and service failures
- Drive continuous improvement in partner experience and satisfaction
- Build training programs and playbooks for consistent support delivery
- Oversee all billing-related inquiries, including charges, refunds, disputes, and reconciliation
- Ensure accurate and timely resolution of billing issues across partners and patients
- Partner with Finance to maintain billing integrity and reporting accuracy
- Own and refine billing workflows, policies, and escalation pathways
- Work closely with Product and Engineering to improve support tools (Zendesk, admin portal, automation)
- Collaborate with Operations on order flow, pharmacy coordination, and issue resolution
- Partner with Compliance to ensure billing practices meet regulatory requirements
- Build scalable systems for ticket management, categorization, and resolution tracking
- Implement automation and self-service tools to reduce ticket volume
- Analyze support and billing data to identify inefficiencies and opportunities
- Track and report on key metrics (CSAT, first response time, resolution time, billing accuracy)
- Develop dashboards to provide visibility into team performance and trends
- Hold the team accountable to performance goals and coach for improvement
- Reduced ticket resolution time and improved response SLAs
Benefits
- Health, Dental, Vision, PTO, and Upward Mobility within the organization
- Comprehensive benefits package including medical, dental, and vision coverage
- Clear paths for career growth and advancement as the company scales
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
