Revenue Cycle Manager

The US Oncology Network•Richardson, TX

4d•Hybrid

About The Position

The US Oncology Network is looking for a Revenue Cycle Manager to join our Texas Oncology team! This position will support the Revenue Cycle Department at our in San Antonio, Texas with 25-50% travel. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Requirements

Position requires degree in Finance, Business or equivalent or 7+ years revenue cycle experience.
Must have a strong knowledge of medical insurance billing and collections with CPT/HCPCS, ICD-10, coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.).
Knowledge of multiple PMS platforms and oncology billing preferred.
Advanced skills in Microsoft Office Products (Word, Excel, PowerPoint and Outlook).
Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Nice To Haves

Master’s degree preferred

Responsibilities

Manages individual contributors responsible for nurturing and maintaining relationships with assigned sites of service to achieve practice goals.
Aids in escalated issue resolution, revenue cycle management strategic planning, and site of service communications.
Supports all activities associated with the direction, coordination, implementation, execution, control and completion of projects that relate to critical business goals while ensuring consistency with company strategy, commitments and goals.
Accountable for people-management activities and responsible for establishing goals and objectives for the department.
Follows standard procedures and pre-established guidelines to complete tasks.
Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.
Directs the daily operation of the revenue cycle liaison department to ensure client satisfaction.
Ensures that daily, weekly, and monthly liaison functions are performed.
Demonstrates thorough understanding of and oversees all aspects of liaison functions, to include monitoring and interpreting revenue cycle issues and implementing recommendations that ensure optimum revenue cycle KPI performance.
Monitors responses and communications to site of service-initiated concerns ensuring professional and timely follow up.
Acts as liaison between direct reports and RBO RCM department leaders.
Recruits, hires and supervises staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions.
Proactively identifies process and procedure gaps and develops tools/plans projects to improve efficiencies.
Performs periodic post-project reviews of all improvement initiatives. Identifies process breakdowns; develops and implements corrective actions.
Maintains working knowledge of payor policies and applicable laws and regulations as they relate to revenue cycle management.
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records and collections.
Other duties as requested or assigned.