Revenue Cycle Management Specialist

Aspen Dental Management•East Syracuse, NY

About The Position

The Aspen Group (TAG) is a large retail healthcare business support organization that partners with independent practice owners and clinicians. TAG provides centralized business support services to five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. The Revenue Cycle Management Specialist will join a dedicated team to support these operations. This role is crucial in ensuring smooth financial processes within the healthcare practices.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Excellent problem-solving/analysis collaboration skills.
Self-motivated individual with strong attention to detail.

Nice To Haves

Job-related/industry experience preferred.
Leadership experience preferred.

Responsibilities

Perform insurance adjudication, customer service, and patient collection job functions.
Support the execution and achievement of functional areas and company goals.
Partner with internal departments to resolve issues related to all tasks and assignments.
Serve as a point of contact for internal and external customer inquiries, including contacting insurance companies and addressing patient inquiries.
Use software and company systems to source, obtain, process, audit, and analyze standard data reporting.
Plan, organize, and execute tasks and activities with urgency and in accordance with managers’ delegated assignments.
Respond to and resolve issues related to claim adjudication, patient and billing inquiries.
Seek manager's guidance for non-routine inquiries or escalated concerns.
Meet position-related productivity and quality standards.
Perform other duties as assigned.