Revenue Cycle Management (RCM) Support

Cardinal Health•Twinsburg, OH

2d•Onsite

About The Position

Revenue Cycle Management (RCM) Support provides critical onsite administrative and quality support to remote RCM Analysts. This role ensures hard copy claims and appeals are accurate, complete, and mailed correctly to insurance companies, acting as a quality checkpoint to prevent denials caused by documentation or data mismatches. The position involves handling physical mail, document scanning and indexing, validating claims, appeals, and Explanation of Benefits (EOBs), and collaborating with remote analysts and supervisors to resolve discrepancies. Accuracy, attention to detail, and comfort working with sensitive Protected Health Information (PHI) are essential.

Requirements

Basic computer skills with the ability to navigate multiple systems
Strong attention to detail and ability to identify inconsistencies in numbers and documentation
Strong organizational, prioritization, and communication skills
Comfort working with confidential and protected health information (PHI)
Ability to work independently while collaborating with a remote team

Nice To Haves

0-2 years of experience, preferred
High School Diploma, GED or equivalent work experience, preferred
Previous experience in a medical office, hospital, revenue cycle, billing, or healthcare environment, preferred
Experience with document management systems (e.g., OnBase), preferred
Intermediate proficiency in Microsoft Office, particularly Excel, preferred
Data entry or database experience, preferred

Responsibilities

Provide onsite administrative support for the Revenue Cycle Management (RCM) team, including support for remote RCM Analysts
Receive, open, sort, and distribute inbound and outbound mail related to claims, appeals, and billing documentation
Perform quality checks on hard copy claims and appeals by validating information against EOBs to ensure dollar amounts, claim details, and documentation align
Identify discrepancies (e.g., mismatched claim amounts, incorrect documentation) and route issues back to the appropriate remote analyst or supervisor for correction
Prepare and mail corrected claims or appeal documentation to insurance payers, including rebilled claims when needed
Scan, index, and upload documents into OnBase and other document management systems
Complete indexing and maintain accurate document workflows to support timely processing
Ensure all required tasks are completed accurately and within established service level agreements (SLAs), quality, and productivity standards
Adhere to compliance, quality, and PHI handling guidelines at all times
Support additional administrative tasks or projects as business needs require