Revenue Cycle Management (RCM) Operations Manager

Denova Collaborative Health•Phoenix, AZ

1d•Hybrid

About The Position

Denova Collaborative Health is seeking an experienced and strategic Revenue Cycle Management (RCM) Operations Manager to lead and optimize revenue cycle performance across the organization. This is an exciting opportunity for a results-driven leader who is passionate about improving financial outcomes, enhancing operational efficiency, and developing high-performing teams. In this role, you will oversee insurance AR follow-up, denials management, patient collections, and claims oversight, with a strong focus on reducing preventable denials, improving first-pass yield, accelerating cash flow, and driving consistent revenue recovery results. You will turn data into action by identifying payer trends, analyzing root causes, and leading improvements across people, processes, and technology.

Requirements

Bachelor’s degree in healthcare administration, finance, or a related field preferred
10+ years of progressive revenue cycle experience, including denials and revenue recovery expertise
5+ years of leadership experience managing AR and/or denials teams, including experience leading larger teams
Experience leading teams of 15 or more staff preferred
Experience in behavioral health, psychiatry, primary care, AHCCCS, and Medicaid MCOs preferred
HFMA CRCR certification required or obtained within 6 months of hire
Strong understanding of denial management, AR follow-up, payer trends, and revenue recovery strategies
Proven ability to identify root causes, improve financial outcomes, and drive operational improvements
Strong leadership, analytical, problem-solving, and cross-functional collaboration skills
Advanced Excel skills and experience analyzing AR, denial, and payer performance data
Experience with EHR and practice management systems; AdvancedMD and Netsmart myAvatar preferred

Nice To Haves

Bachelor’s degree in healthcare administration, finance, or a related field
Experience leading teams of 15 or more staff
Experience in behavioral health, psychiatry, primary care, AHCCCS, and Medicaid MCOs
HFMA CRCR certification
AdvancedMD and Netsmart myAvatar preferred

Responsibilities

Lead daily revenue cycle operations across insurance AR, denials, collections, and claims
Ensure work queues are prioritized, balanced, and aligned with organizational goals
Drive accountability for throughput, quality, and timely resolution of accounts
Monitor workflows and performance to support operational consistency and strong results
Lead, coach, and develop supervisors and team members across a team of approximately 22 to 25 staff
Establish clear performance expectations and hold team leaders accountable to productivity, quality, and outcomes
Support hiring, onboarding, and retention efforts to build and sustain a high-performing team
Promote a culture of accountability, consistency, and continuous improvement
Analyze CARC and RARC denial trends to identify root causes and opportunities for improvement
Implement denial prevention strategies that reduce rework, strengthen clean claim performance, and improve revenue recovery outcomes
Translate insights into standardized workflows, SOPs, and system enhancements
Lead continuous improvement initiatives that improve efficiency, accuracy, and overall performance
Own AR performance, denial resolution, and revenue recovery outcomes
Monitor aging, cash trends, collection outcomes, and recovery metrics, escalating payer or process concerns as needed
Reduce avoidable write-offs and delays while improving the speed and accuracy of collections efforts
Communicate financial and operational risks, trends, and opportunities clearly to leadership
Collaborate closely with clinical, finance, compliance, and operations teams to support accurate documentation, billing, and claims submission
Partner on system optimization, testing, and adoption of new workflows and technologies
Share meaningful performance insights and actionable recommendations with leadership
Support cross-functional alignment that strengthens overall revenue cycle performance