Revenue Cycle Learning Specialist

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

About The Position

The Revenue Cycle Learning Specialist supports the design, delivery, and continuous improvement of the Revenue Cycle Learning & Development program. Reporting to the Revenue Cycle Learning Manager, the specialist partners with Revenue Cycle leadership and cross-functional teams to align learning solutions with performance outcomes, operational priorities, and organizational standards. The role applies adult learning and instructional design principles to translate business needs, quality insights, and system or process changes into effective, role-based learning strategies. The specialist helps make onboarding, competency development, and ongoing staff education intentional, measurable, and scalable across the Revenue Cycle. The position supports training for Patient Access, Patient Financial Services, and Health Information Management, and delivers learning in virtual, in-person, and hybrid environments.

Requirements

Bachelor’s degree or equivalent experience; a bachelor’s degree is required.
Minimum of 3 years in healthcare operations, revenue cycle training, revenue cycle, and/or workforce education.
Knowledge of adult learning principles and instructional design practices.
Ability to facilitate instructor-led and virtual training.
Experience supporting Revenue Cycle operations, healthcare finance, or similar functions.
Experience using learning metrics and performance data to guide design decisions.
Proficiency in Microsoft Office Suite.
Experience with Epic Software.

Responsibilities

Design, develop, and maintain training materials, including instructor-led content, eLearning modules, job aids, assessments, and scenario-based learning.
Deliver onboarding, refresher, and role-specific training for revenue cycle staff and leadership in virtual, in-person, and hybrid environments.
Assess learner competency, support knowledge retention, and help team members apply training to on-the-job performance.
Collaborate with Revenue Cycle leaders and Learning Managers to identify training needs, recommend learning solutions, and support standardized training practices across Patient Access, Patient Financial Services, and Health Information Management.
Maintain training materials and resources by incorporating learner feedback, quality assurance findings, workflow updates, policy changes, and system enhancements.
Evaluate performance data, learner feedback, and industry best practices to continuously improve training effectiveness and engagement.
Keep training content current with revenue cycle operations, systems, workflows, compliance standards, technology updates, and system upgrades.
Perform other job functions as assigned.

Benefits

Medical, dental, and vision insurance
Employer-paid group term life and disability insurance
Employer contribution toward a Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), paid holidays, and paid parental leave
403(b) with a 5% employer match
Voluntary benefits, including supplemental life, AD&D and disability, critical illness, accident, and hospital indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup childcare and eldercare
Employee Assistance Program and specialized behavioral health services and resources for employees and family members
Discounts on services at Lurie Children’s facilities
Discount purchasing program
Wellbeing programs