Revenue Cycle Instructional Designer

SSM Health

10d • Remote

About The Position

It's more than a career, it's a calling. IL-REMOTE Worker Type: Regular Job Highlights: Shape the Future of Revenue Cycle Operations – Join Us as an Instructional Designer! this is a remote role We’re looking for a Revenue Cycle Instructional Designer to create innovative learning experiences that drive operational excellence. If you have a passion for instructional design, healthcare systems like Epic, and continuous improvement, this is your chance to shine! Apply now and help us transform the way we learn and work!

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 3 years in instructional design, training, or education—preferably within Revenue Cycle or healthcare operations.
• Strong knowledge of adult learning principles
• Expertise in instructional design and curriculum development
• Proficiency with Epic and related Revenue Cycle tools
• Excellent communication and facilitation skills
• Ability to manage multiple projects and adapt to evolving priorities
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Design & Develop: Create engaging learning content and programs that improve Revenue Cycle performance, including leadership development and team-building initiatives.
• Deliver Training: Facilitate instructor-led, teachbacks, train the trainer, and virtual classes on technical tools such as Epic, OnBase, vendor platforms, and electronic eligibility verification systems.
• Analyze Needs: Conduct training needs assessments to identify skill gaps and tailor solutions that align with business objectives.
• Support Transformation: Drive adoption during new system implementations and process changes.
• Evaluate & Improve: Monitor learner progress, conduct post-training evaluations, and continuously refine curricula using best practices and emerging technologies.
• Collaborate: Partner with management and subject matter experts to design solutions that meet operational goals.
• Innovate: Stay ahead of learning trends and apply adult learning principles to create impactful experiences.
• Collaborates with departments to provide continuous improvement through training and education.
• Responsible for planning, developing, and presenting effective skills training, technical instruction, and education materials for staff members within Revenue Cycle (technical instruction includes efficient use of Epic, On-Base, vendor websites, electronic eligibility verification or other tools that support the revenue cycle process).
• Conducts training needs analysis based on job tasks and skills, to ascertain training needs.
• Develops and delivers training curriculum to support revenue cycle operations and business processes using a variety of delivery formats including traditional instructor-led training, and virtual classes.
• Supports new system implementations.
• Conducts ongoing evaluations and assessments to ensure program effectiveness and recommends and implements modifications.
• Monitors course participants' progress throughout assigned courses.
• Conducts post-training evaluations and analyzes results.
• Updates curricula and explores new materials for program participants.
• Applies knowledge of adult learning principles to create various types of learning content.
• Collaborates with management and subject matter experts to understand desired performance, assess learning needs, and develop appropriate training solutions.
• Stays current on best practices, evolving learning trends, instructional methods/techniques, and emerging technologies.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees