Revenue Collection Specialist

Chesterfield County•Chesterfield, VA

4d•$48,123•Onsite

About The Position

Under general supervision, performs work of routine difficulty in the more difficult and complex property tax revenue; assists with handling citizen communications; performs customer service duties; assists deputy in support role of collection of delinquent property taxes. Serves as administrative support to the Revenue Collection Agent function to include a wide range of delinquent collections tasks such as research of returned checks, bank or employer liens, the debt set-off process, employee collections, judicial sales and bankruptcy filings. Researches and responds to the more sensitive and complex customer inquiries and concerns. Provides comprehensive or specialized information concerning tax laws in regards to property taxes. Processes correspondence received in the Delinquent Collections area, researching as necessary to provide appropriate assistance. Places or removes DMV stops on accounts due to delinquent taxes. Assists taxpayers in person or over the phone as needed with payment plan applications and answering questions regarding tax payment and the delinquent collections process. Provide assistance in the collection of delinquent accounts for other County departments. Researches and resolves difficult and complex customer account issues. Provides Lien Release letters and Adjusted Lien letters to taxpayers, employers and financial institutions. Performs a wide variety of office support tasks (e.g. scanning, data entry, setting up files).

Requirements

High school diploma or GED
Three years of customer service experience
One year of collections or accounts receivable experience
Working knowledge of the principles and practices of customer service
Working knowledge of standard office practices and procedures
General knowledge and understanding of the payment processing procedures for the various County departments where payments are accepted
Ability to exercise tact and diplomacy in dealing with the public
Ability to interact with a variety of people from different cultures and backgrounds and of varying ages
Ability to perform mathematical calculations
Ability to communicate effectively orally and in writing
Ability to operate a personal computer and related software and other standard office equipment
Ability to develop and maintain effective working relationships with internal and external customers
Pre-employment drug testing
FBI criminal background check
Education/degree verification

Nice To Haves

Verbal and written fluency in both English and Spanish

Responsibilities

Assists with handling citizen communications
Performs customer service duties
Assists deputy in support role of collection of delinquent property taxes
Serves as administrative support to the Revenue Collection Agent function
Researches returned checks, bank or employer liens, the debt set-off process, employee collections, judicial sales and bankruptcy filings
Researches and responds to sensitive and complex customer inquiries and concerns
Provides comprehensive or specialized information concerning tax laws in regards to property taxes
Processes correspondence received in the Delinquent Collections area
Places or removes DMV stops on accounts due to delinquent taxes
Assists taxpayers in person or over the phone with payment plan applications and answering questions regarding tax payment and the delinquent collections process
Provides assistance in the collection of delinquent accounts for other County departments
Researches and resolves difficult and complex customer account issues
Provides Lien Release letters and Adjusted Lien letters to taxpayers, employers and financial institutions
Performs a wide variety of office support tasks (e.g. scanning, data entry, setting up files)