Revenue & Billing Manager

Beaufort-Jasper Water & Sewer Authority•Bluffton, SC

1d•$91,936 - $142,501

About The Position

Under limited direction, plans, directs and manages all utility billing, meter data management, revenue collection and customer account billing operations in support of BJWSA’s Strategic Plan. Responsible for developing and implementing strategies that ensure billing and revenue accuracy, operational efficiency. Provides leadership for billing, meter technicians, revenue collection and related practices while providing cross functional collaboration and continuous improvement initiatives.

Requirements

Requires a Bachelor's degree in Business Administration, Accounting, Public Administration, or a related field; alternatively, or a minimum of five (5) years of experience in utility billing operations, meter reading operations, and/or revenue collection.
Must have a minimum of three (3) years of supervisory experience.
Must be proficient in computer applications.
Must possess strong analytical skills.
Must demonstrate excellent verbal and written communication skills.
Must possess a valid driver’s license.
Data Analysis and Judgment: Ability to review, analyze, classify, and prioritize data and information to identify trends, relationships, and potential issues. Uses sound judgment and established standards to support decision-making and problem-solving.
Leadership and Supervision: Ability to provide effective supervision, guidance, and performance management for assigned staff. Demonstrates leadership skills that promote accountability, teamwork, and professional development.
Communication Skills: Strong verbal and written communication skills. Ability to read, interpret, and prepare reports, policies, procedures, correspondence, and other business documents. Communicates effectively and professionally with employees, management, customers, and the public.
Computer Skills: Proficiency in Microsoft Office Suite and other business software applications, including word processing, spreadsheets, databases, and financial or enterprise resource systems. Strong keyboarding and data entry skills required.
Critical Thinking and Problem Solving: Ability to evaluate information, exercise independent judgment, and develop practical solutions to complex or unusual situations. Demonstrates sound decision-making and adaptability in a dynamic work environment.
Mathematical Skills: Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, percentages, decimals, and other calculations necessary for job-related functions.
Documentation and Writing Skills: Ability to prepare clear, accurate, and professional reports, correspondence, records, and procedural documentation while maintaining attention to detail.
Technical and Operational Skills: Ability to inspect, monitor, and evaluate equipment, materials, and work processes for accuracy, quality, and compliance with established standards.
Coordination and Manual Dexterity: Ability to safely operate standard office and job-related equipment requiring hand-eye coordination, manual dexterity, and repetitive hand movements.
Interpersonal Skills: Ability to establish and maintain effective working relationships with employees, management, customers, vendors, and the public. Demonstrates professionalism, tact, and adaptability when addressing difficult situations or competing priorities.
Sensory Requirements: Ability to distinguish colors, patterns, or visual indicators when required for assigned job duties.
Physical Communication Requirements: Ability to communicate effectively through speaking and hearing in person, by telephone, and through other communication devices.

Responsibilities

Directs and manages the Authority’s utility billing operations, including but not limited to bill preparation, posting charges to customer accounts, and monitoring adherence to billing schedules.
Supervises and supports employees by addressing workplace concerns, providing coaching and corrective action, conducting performance evaluations, coordinating training and development activities, and managing personnel matters including hiring, promotions, transfers, compensation, and disciplinary actions.
Establishes departmental goals, performance measures, and service standards to support organizational objectives and customer initiatives.
Develops strategies to reduce billing exceptions and optimize operational efficiency.
Provides oversight of the meter reading and meter data management operations ensuring the accurate and timely collection of consumption data and the effective utilization of advanced metering technologies to support operational efficiency, data integrity and customer service objectives.
Evaluates emerging technologies and process improvements to enhance data accuracy, operational efficiencies and customer engagement.
Responsible for operating within the approved departmental budget, monitoring expenditures, and ensuring the effective utilization of resources.
Provides leadership with operational reports, forecasts, recommendations and strategic insights.
Leads departmental projects involving system implementations, upgrades, process redesign, and organizational initiatives, while overseeing specialized billing projects, including the analysis of and resolution of billing exceptions such as zero-consumption and vacant-with-consumption accounts.
Partners with Customer Service, Finance, Information Technology, Field Operations, and Engineering to improve customer and operational outcomes and workflow issues.
Monitors safety and security policies within the department and recommends changes when needed.
Responds to and resolves complex and non-routine customer billing questions, problems or disputes; researches and solves problems and updates or makes necessary adjustments to customer accounts.
Communicates with software vendors on technical issues that result in billing problems to resolve them in a timely manner.
Performs other duties as required.