Revenue & Billing Manager

NATIONAL CENTER ON INSTITUTIONS AND•Milford Mill, MD

1d•Onsite

About The Position

NCIA is a mission-driven nonprofit organization dedicated to improving lives through high-quality services and programs. We’re seeking an experienced Revenue & Billing Manager to lead and strengthen our revenue-cycle operations across multiple service lines. This is a highly visible role for a finance professional who brings both technical expertise and a collaborative, solutions-focused mindset. If you thrive at the intersection of billing accuracy, operational improvement, and mission impact and enjoy solving complex revenue challenges this role offers the opportunity to make a meaningful difference. The Revenue & Billing Manager plays a critical leadership role in ensuring NCIA’s financial sustainability. By overseeing billing, accounts receivable, and revenue recognition, this position helps ensure our programs are properly funded, our services remain uninterrupted, and our organization continues to serve the community with integrity and accountability.

Requirements

Bachelor’s degree in Accounting or a related field
5+ years of accounting/finance experience with a strong focus on billing, A/R, and revenue-cycle management
Experience in a complex nonprofit environment with multiple programs
Maryland LTSS billing experience required

Nice To Haves

Experience with MD Works (state contracts) and MSDE tuition billing
Audit coordination experience (lead schedules, reconciliations, auditor requests)
CPA and/or MBA
Experience with Sage Intacct
Advanced Excel skills

Responsibilities

Oversee billing across multiple revenue streams, including LTSS, state contracts, and LEA tuition billing
Establish and maintain clear, consistent billing processes, timelines, and documentation standards
Review billing outputs for accuracy, completeness, and timeliness; resolve discrepancies proactively
Serve as the central point of coordination for revenue-cycle issue resolution
Monitor A/R aging and collection trends across all programs
Develop and maintain A/R dashboards and reporting for leadership
Identify delayed payments, denied claims, and systemic risks and act decisively
Support resolution of receivables with internal teams and external payors (state agencies, LEAs)
Support month-end revenue recognition and related journal entries
Prepare and review reconciliations tied to receivables and revenue accounts
Maintain revenue schedules and documentation for audits and reporting
Resolve complex billing exceptions related to eligibility, authorizations, and contract requirements
Develop and document standard operating procedures using best practices
Identify opportunities for process improvement, automation, and system enhancements
Partner with Finance and program leadership to reduce recurring issues
Provide functional oversight of the LTSS Billing Specialist
Directly supervise the Sr. Staff Accountant