Revenue Assurance Manager

NRG • Houston, TX

12d • Hybrid

About The Position

The Revenue Assurance Manager develops and governs the Revenue Assurance framework across Retail Operations. The role leads revenue leakage prevention, KPI governance, controls, executive reporting, and cross-functional accountability. It also supports understanding and improving processes across multiple areas of retail operations.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 5 years of retail energy experience.
• At least 5 years of experience in operations, credit, collections, billing, finance, audit, or revenue assurance.
• At least 3 years of leadership, project, or governance experience.
• Advanced Excel and Power BI skills.
• Strong understanding of controls and governance.
• Ability to influence without authority.
• Executive communication and presentation skills.
• Experience building KPI frameworks and dashboards.
• Continuous improvement mindset.

Responsibilities

• Develop and maintain the Revenue Assurance framework.
• Establish governance standards and accountability models.
• Develop executive dashboards, scorecards, and KPI reporting.
• Lead monthly Revenue Assurance reviews and certifications.
• Maintain an inventory of controls, process owners, and escalation procedures.
• Drive root-cause analysis and remediation of leakage events.
• Identify automation and process improvement opportunities.
• Facilitate governance forums and executive reporting.
• Understand and improve processes across multiple areas within retail operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager