L&I Revenue Agent 3

State of Washington•Spokane County – Spokane, WA

11d•Hybrid

About The Position

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability. L&I Collections Program in Spokane (Field Unit 7) is looking for a Revenue Agent 3 who will be contributing to the economic well-being of L&I by training and mentoring Revenue Agent 2’s and by collecting debts owed to the department. The Revenue Agent 3 is expected to make prompt, accurate decisions, and complete work with minimal supervision, while maintaining strong working relationships with coworkers, the general public, the business community, and other governmental agencies. This position specifically connects to the agency strategic Goal #3 “Make it easy to do business with L&I” and Goal #4 “Help honest workers, businesses and providers by cracking down on the dishonest ones.” This position is flexible/hybrid: 1-2 days a week at minimum is required in office in Spokane, WA. There will be varied times that regular office attendance will be mandatory and more frequent, such as when new staff is hired, special trainings or meetings, etc. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

Requirements

Two (2) years of experience as a Revenue Agent 2.
A Bachelor’s degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or closely related field.
Two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or another related field.
Additional qualifying experience may substitute year-for-year for the education.
Must possess a valid unrestricted driver's license.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Nice To Haves

Experience performing lead work and/or training duties.
Excellent typing skills
Outlook, Word, Excel, OneNote and SharePoint experience
Knowledge of: Applicable Revised Codes of Washington (RCW) and Washington Administrative Code (WAC), departmental rulings, principles and methods for curriculum and training design; instructional and presentation techniques; due process law, search and seizure, appeal procedure; general investigative techniques; business law; rules of evidence in criminal and civil law; understanding of the Federal Bankruptcy Act; liquidation procedures and requirements.

Responsibilities

Assign, instruct and check others’ work.
Provide leadership, technical guidance and assistance to staff on collection actions, work processes, computer applications and caseload management.
Design and deliver on-going training to staff in all aspects of collections.
Provide technical training for new staff.
Lead and accompany other Revenue Agents in pursuing advanced and complex collection actions such as successorships, prime contractor liability, personal liability, etc.
Collect money owed to the Department in accordance with timelines, policies and procedures.
Research and prepare professional documents with supporting evidence/exhibits for tax cases involving successorship, prime contractor liability.
Perform field visits to business and residential locations to investigate business operations, confirm business status, search for assets, serve legal orders, and gain compliance.
Research information utilizing a wide variety of computer systems and databases to resolve tax liabilities.
Communicate with customers by phone, email, written correspondence, and in person to resolve delinquent accounts.
Educate customers and/or their representative on laws, rules, policies, procedures, quarterly reporting requirements, online filing and payment options.
Assist with questions regarding collection actions and processes and refer customers to the appropriate Labor & Industries staff depending on the needs of the customer.
In the absence of the supervisor, assist in the daily management of the regional collections program.